At a Glance
- Tasks: Be the friendly voice for patients, helping them with scheduling and inquiries.
- Company: Join a leading eye care network dedicated to exceptional patient care.
- Benefits: Enjoy paid training, competitive benefits, and tuition reimbursement.
- Other info: Supportive team environment with growth and advancement opportunities.
- Why this job: Make a meaningful difference in patients' lives every day.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
Who We Are
At AVP•SEES Group, exceptional patient care starts with exceptional people.
As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives.
Together, we're building the future of eye care.
Our Mission
To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.
Why Join Us?
- Paid Training & Career Development
- Growth & Advancement Opportunities
- Supportive Team Environment
- Competitive Benefits Package
- Tuition Reimbursement Opportunities
- Employee Eyewear Discounts
- Referral Bonus Program
- Make a Meaningful Difference Every Day
About the Role
As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices.
You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor.
You help patients with smooth scheduling.
You strive to master the art of great customer service and patient interaction.
- What You’ll Do
- Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
- Register patients over the phone and verifies patients’ records are up-to-date and accurate
- Verify personal and insurance information for services and procedures
- Schedule appointments and procedures
- Reschedule missed appointments and cancellations
- Collect and process payments from patients
- Complete other functions as requested by management
Requirements
What You Bring
- Excellent judgment, dependability, and diligence
- Demonstrated high ethical standards and integrity
- Demonstrated accuracy and thoroughness; monitors own work to ensure quality
- Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
- Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
- Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
- Proficiency in Microsoft Office products (Word, Excel, and Outlook)
- Willingness to submit to a background check
Benefits May Include
- Medical, Dental & Vision Insurance
- Paid Time Off & Holidays
- Life & Disability Insurance
- Tuition Reimbursement
- Continuing Education Support
- Certification Sponsorship
- Employee Eyewear Discounts
- Referral Bonus Opportunities
Ready to Join Our Team?
Additional Information
Physical Requirements
- Ability to remain stationary for extended periods
- Frequent use of hands, fingers, and computer equipment
- Ability to communicate effectively with patients and team members
- Ability to occasionally lift, carry, push, or pull up to 25 pounds
- Compliance Requirements
- Annual compliance training is required.
- Compliance with HIPAA, OSHA, and company policies is required.
- Background screening may be required based on position.
- Drug screening may be required based on position and location.
- Equal Employment Opportunity
AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace.
We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.
Disclaimer
This job description is intended to describe the general nature and level of work being performed.
It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.
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Patient Communication Representative in Bristol employer: Atlantic Vision Partners
At AVP•SEES Group, we pride ourselves on being an exceptional employer dedicated to fostering a supportive team environment where every employee can thrive. With comprehensive training, competitive benefits, and ample opportunities for career advancement, our Patient Communication Representatives play a vital role in delivering outstanding patient care while enjoying a meaningful work experience. Join us in making a difference in the lives of our patients and be part of a dynamic team that values integrity and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Communication Representative in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atlantic Vision Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atlantic Vision Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Communication Representative in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atlantic Vision Partners:Your cover letter is your chance to shine! Tell us why you want to work at Atlantic Vision Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atlantic Vision Partners!
How to prepare for a job interview at Atlantic Vision Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
