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- Tasks: Lead and coach a team of Tellers while delivering top-notch customer service.
- Company: Join a reputable bank with a focus on community and growth.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic work environment with a strong emphasis on teamwork and support.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: High school diploma, cash handling, and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Northtown Center Branch, 410 Gander Drive, Charlottesville, VA 22901, USA
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities:- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Coach and train all Tellers within the branch to meet goals
- Assist Branch Manager with performance development of Tellers
- Analyze operating reports and coach less senior Teammates accordingly
- Develop and maintain knowledge of bank products, services, including other lines of business
- Other duties as assigned
This position reports to the assigned leader of the branch.
Position Qualifications:- High school diploma or equivalent required, Associate’s degree preferred
- Previous cash handling experience required
- Previous customer service experience required
- Coaching experience preferred
- Excellent oral and written communication skills
- Ability to exercise sound business judgment
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change
- Shifts may vary for each position offering, depending on business need
- Able to stand for extended periods of time and lift objects up to 30 pounds
Lead Teller-Northtown in Scotland employer: Atlantic Union Bank
Contact Detail:
Atlantic Union Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Teller-Northtown in Scotland
✨Tip Number 1
Get to know the branch! Before your interview, swing by the Northtown Center Branch and chat with the Tellers. This will give you a feel for the team dynamics and help you tailor your answers to show how you can fit in.
✨Tip Number 2
Show off your coaching skills! Think of examples where you've successfully trained or mentored others. We want to see how you can elevate the Tellers at the branch and contribute to their growth.
✨Tip Number 3
Be ready to discuss customer service! Prepare some stories about how you've gone above and beyond for customers. This role is all about providing a best-in-class experience, so we want to hear how you’ve nailed that in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Atlantic Union Bankshares.
We think you need these skills to ace Lead Teller-Northtown in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Teller position. Highlight your cash handling and customer service experience, and don’t forget to mention any coaching skills you have. We want to see how you fit into our branch goals!
Showcase Your Skills: Use specific examples to demonstrate your excellent communication skills and ability to handle multiple tasks. We love seeing how you’ve used these skills in previous roles, so don’t hold back on the details!
Be Professional Yet Personable: While we appreciate a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can provide a best-in-class customer experience, so show us how you connect with customers in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Lead Teller role at Northtown. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Atlantic Union Bank
✨Know Your Numbers
As a Lead Teller, you'll be handling cash and transactions daily. Brush up on your cash handling skills and be ready to discuss your experience with balancing cash and managing transactions. This shows you’re not just familiar with the role but also confident in your abilities.
✨Customer Service is Key
This position is all about providing a best-in-class customer experience. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your customer service skills will demonstrate that you understand the importance of this aspect of the job.
✨Coaching Experience Matters
Since you'll be coaching and supervising Tellers, think of specific instances where you've trained or mentored others. Be ready to share your approach to coaching and how it has positively impacted team performance. This will show your leadership potential.
✨Understand the Bank's Goals
Familiarise yourself with Atlantic Union Bankshares’ goals and values. During the interview, express how you can contribute to branch sales goals and identify referral opportunities. This demonstrates that you're not just looking for a job, but are genuinely interested in helping the branch succeed.