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- Tasks: Lead and coach a team of Tellers while ensuring top-notch customer service.
- Company: Join a reputable bank focused on community and customer satisfaction.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic banking environment.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in banking or customer service and strong leadership abilities.
Location: Northtown Center Branch, 410 Gander Drive, Charlottesville, VA 22901, USA
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Coach and train all Tellers within the branch to meet goals
- Assist Branch Manager with performance development of Tellers
- Analyze operating reports and coach less senior Teammates accordingly
- Develop and maintain knowledge of bank products, services, including other lines of business
- Other duties as assigned
This position reports to the assigned leader of the branch.
Position QualificationsEducation
Lead Teller-Northtown in Orkney employer: Atlantic Union Bank
Contact Detail:
Atlantic Union Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Teller-Northtown in Orkney
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry, especially those who work at Atlantic Union Bankshares. A friendly chat can open doors and give you insider info about the Lead Teller role.
✨Tip Number 2
Prepare for the interview by brushing up on your coaching and customer service skills. Think of examples from your past experiences where you’ve successfully trained others or handled tricky customer situations. We want to see that you can lead the team!
✨Tip Number 3
Show off your knowledge of bank products and services during the interview. We love candidates who are proactive and can discuss how they can contribute to branch sales goals. Do your homework and come prepared!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us provide a best-in-class customer experience.
We think you need these skills to ace Lead Teller-Northtown in Orkney
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Teller position. Highlight your experience in coaching and supervising teams, as well as your knack for providing top-notch customer service. We want to see how you can contribute to our branch goals!
Showcase Your Skills: Don’t forget to mention any relevant skills that align with the job description, like cash handling and compliance knowledge. We love seeing candidates who can balance cash and identify referral opportunities, so make those stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Atlantic Union Bank
✨Know Your Numbers
As a Lead Teller, you'll be handling cash and transactions daily. Brush up on your numerical skills and be ready to discuss how you manage cash flow and balance transactions. Being able to confidently explain your experience with cash management will impress the interviewers.
✨Showcase Your Coaching Skills
This role involves coaching and supervising Tellers, so be prepared to share specific examples of how you've successfully trained or mentored others in the past. Highlight any strategies you've used to help team members meet their goals, as this will demonstrate your leadership capabilities.
✨Understand Compliance Inside Out
Familiarise yourself with banking regulations and compliance, especially those relevant to Atlantic Union Bankshares’ BSA/AML Policy. Be ready to discuss how you ensure adherence to these laws in your previous roles, as this knowledge is crucial for maintaining the bank's integrity.
✨Customer Experience is Key
Since providing a best-in-class customer experience is a major part of the job, think of examples where you've gone above and beyond for customers. Prepare to discuss how you identify referral opportunities and contribute to branch sales goals while ensuring customer satisfaction.