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- Tasks: Lead and coach a team of Tellers while delivering top-notch customer service.
- Company: Join a reputable bank with a focus on community and growth.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional development.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a difference in customers' lives while developing your leadership skills.
- Qualifications: High school diploma, cash handling, and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Northtown Center Branch, 410 Gander Drive, Charlottesville, VA 22901, USA
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Coach and train all Tellers within the branch to meet goals
- Assist Branch Manager with performance development of Tellers
- Analyze operating reports and coach less senior Teammates accordingly
- Develop and maintain knowledge of bank products, services, including other lines of business
- Other duties as assigned
This position reports to the assigned leader of the branch.
Position QualificationsEducation & Experience- High school diploma or equivalent required, Associate’s degree preferred
- Previous cash handling experience required
- Previous customer service experience required
- Coaching experience preferred
- Excellent oral and written communication skills
- Ability to exercise sound business judgment
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change
- Shifts may vary for each position offering, depending on business need
- Able to stand for extended periods of time and lift objects up to 30 pounds
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lead Teller-Northtown employer: Atlantic Union Bank
Contact Detail:
Atlantic Union Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Teller-Northtown
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry, especially those who work at Atlantic Union Bankshares. A friendly chat can open doors and give you insider info on the Lead Teller role.
✨Tip Number 2
Prepare for the interview by brushing up on your coaching and customer service skills. Think of examples from your past experiences that showcase how you've handled cash transactions and trained others. We want to see your best self!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, express your enthusiasm for providing a best-in-class customer experience and how you can contribute to branch sales goals. Let them know you're all in!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Teller-Northtown
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Teller position. Highlight your cash handling and customer service experience, and don’t forget to mention any coaching skills you have. We want to see how you fit into our branch goals!
Showcase Your Skills: Use specific examples to demonstrate your excellent communication skills and ability to handle multiple tasks. We love seeing how you’ve used sound business judgement in past roles, so don’t hold back on those details!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly tone. Let your personality shine through in your application! Remember, we’re looking for someone who can provide a best-in-class customer experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for the Lead Teller role at Northtown. We can’t wait to hear from you!
How to prepare for a job interview at Atlantic Union Bank
✨Know Your Numbers
As a Lead Teller, you'll be handling cash and transactions daily. Brush up on your cash handling skills and be ready to discuss your experience with balancing cash and managing transactions. This shows you’re not just familiar with the role but also confident in your abilities.
✨Customer Service is Key
This position is all about providing a best-in-class customer experience. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your customer service skills will demonstrate that you understand the importance of this aspect of the job.
✨Coaching Experience Matters
Since you'll be coaching and supervising Tellers, think of specific instances where you've trained or mentored others. Be ready to share your approach to coaching and how it has positively impacted team performance. This will show that you can lead effectively.
✨Understand the Bank's Goals
Familiarise yourself with Atlantic Union Bankshares’ goals and values. During the interview, express how you can contribute to branch sales goals and identify referral opportunities. This demonstrates that you're not just looking for a job, but are genuinely interested in helping the branch succeed.