At a Glance
- Tasks: Be the heartbeat of our operations, guiding customers through their furniture journey.
- Company: Join Atlantic Shopping, a family-run business with a 50-year legacy of quality.
- Benefits: Earn £14 per hour, enjoy paid weekly, and no weekend shifts!
- Other info: Dynamic workspace near Birmingham City Centre with great career potential.
- Why this job: Ditch the corporate grind and work in a vibrant, supportive environment.
- Qualifications: Bring your personality and a confident phone manner; training provided!
The predicted salary is between 14 - 14 £ per hour.
Location: Near Birmingham City Centre | Salary: £14 per hour (Paid Weekly)
Hours: Mon–Thurs (09:30–17:30), Fri (09:30–17:00) – No weekends!
Contract: 3 Months leading to Permanency.
Ditch the rigid corporate call centres and step into a place where you are treated like family, not just a number. Welcome to Atlantic Shopping, a premier online furniture retailer with a beautiful physical showroom. Backed by a proud 50-year legacy of quality and a warm, people-first culture, we are looking for a motivated individual to join our energetic team in a modern, air-conditioned workspace right near the heart of Birmingham.
The Role
- Engaging Customer Support: Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling) with a warm, professional touch.
- Seamless Order Management: Take ownership of processing online and showroom payments, coordinating with couriers, and generating delivery labels.
- Supplier Coordination: Keep the wheels turning smoothly by liaising with our trusted suppliers and delivery partners.
- Vibrant Showroom Support: Act as a welcoming face for visiting customers and assist with general administration to keep our dynamic e-commerce business organised.
What We Are Looking For
- We hire for attitude, personality, and drive over a long CV.
- Full training is provided from day one, but you will thrive if you bring:
- A confident, natural, and professional telephone manner.
- Strong everyday IT skills, particularly with Microsoft Word and Excel (comfort with online platforms is a plus!).
- A knack for multitasking and staying calm under pressure in a lively office environment.
- A proactive, solution-oriented mindset—someone who uses their intuition but knows exactly when to ask for guidance.
Customer Service Administrator in Birmingham employer: Atlantic Shopping Careers
At Atlantic Shopping, we pride ourselves on being more than just a workplace; we are a family that values each member's contribution. Located near Birmingham City Centre, our vibrant and supportive environment fosters personal growth and development, ensuring you feel valued and empowered in your role as a Customer Service Administrator. With flexible hours, no weekend shifts, and a commitment to employee well-being, we offer a unique opportunity to thrive in a dynamic team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Atlantic Shopping Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Atlantic Shopping Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Atlantic Shopping Careers.
How to prepare for a job interview at Atlantic Shopping Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Atlantic Shopping Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Atlantic Shopping Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
