Associate Director - Change Delivery

This is a Senior Leadership position responsible for the successful delivery of the Markerstudy Change Portfolio, as well as oversight of the Head of Change Delivery roles and their teams.

This is a hybrid role and can be based at one of our offices in Manchester, London, Southport, Stoke-On-Trent, Peterborough, or Portsmouth.

Typical Accountabilities:

Change Portfolio Oversight

• Ensure the delivery of the Markerstudy Change Portfolio safely and efficiently through appropriate Programmes and Projects.
• Oversee and line manage the Head of Change Delivery roles and their teams.
• Collaborate with the Director of Change Strategy and the Head of PMO to design and update the Portfolio structure.
• Monitor Portfolio performance against KPIs and take corrective actions as needed.

Stakeholder Management

• Build strategic relationships with internal and external stakeholders at various levels, including Board and C-suite.
• Establish clear responsibilities within the Change Leadership Team.
• Support teams in removing blockers and resolving escalations.

Assurance

• Ensure quality assurance for Portfolio, Programme, and Project deliverables.
• Work with the PMO to improve QA processes.
• Make decisions within delegated authority on project spend and approvals.

Risk & Issue Management

• Partner with the Head of PMO to manage risks and dependencies at the Portfolio level.

Process Improvement

• Lead initiatives to improve delivery processes, frameworks, and tools.
• Promote a culture of continuous improvement.

Other Responsibilities

• Act as Deputy for the Chief Change Officer when required.
• Maintain professional development and stay current with industry trends.
• Coach and support team members.
• Perform other duties as necessary.

Skills & Experience:

• Experience leading large Change Portfolios (£25m+).
• Proven ability to develop and manage Heads of Functions and Programme Managers.
• Experience delivering complex change, preferably in Financial Services, Retail, or Technology.
• Strong stakeholder management skills across all levels.
• Knowledge of various delivery methods, including Waterfall and Agile at scale.
• Formal qualifications in Portfolio, Programme, or Project Management.
• Insurance industry experience is advantageous but not essential.

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