- Job Category Warehouse Supervisor
- Employee Type Full Time
Contact information
- Contact Name Phil Zakis
- Contact Phone 07912292748
- Contact Email pzakis@atl.co.uk
Description
40 Hours per Week
Monday to Friday, 06:00 - 14:30
Role Purpose
As a Shift Supervisor, you will lead and motivate a team to deliver safe, efficient, and high-quality operations while maintaining excellent customer service standards. You will be responsible for driving team performance, promoting a positive workplace culture, ensuring compliance with company policies, and supporting continuous improvement across the operation.
Key Responsibilities
Leadership & People Management
- Uphold and promote the organisation's core values at all times.
- Foster a positive, engaging and supportive working environment for all employees.
- Monitor employee attendance and absence levels, taking appropriate action to drive improvement.
- Support the development, wellbeing and performance of team members.
- Promote accountability and communicate clear roles and responsibilities within the team.
- Lead by example and demonstrate professional behaviours that positively influence others.
Health, Safety & Compliance
- Ensure compliance with all Health, Safety and Environmental regulations, company policies, procedures and quality standards.
- Identify, assess and actively reduce health and safety risks within the operation.
- Review incident investigations, respond appropriately and escalat
- Ensure all employees follow Safe Systems of Work (SSOW) and Standard Operating Procedures (SOPs).
- Maintain a safe working environment and champion a strong safety culture.
Quality & Performance Management
- Manage a safe and productive team to consistently achieve operational and customer requirements.
- Establish and maintain high operational standards and drive accountability across the department.
- Monitor, analyse and manage department KPIs, challenging underperformance and implementing improvement plans where required.
- Support continuous improvement initiatives to enhance quality, efficiency and service levels.
Operational Responsibilities
- Lead daily operational activities to achieve or exceed customer service level agreements (SLAs).
- Investigate operational and system inaccuracies, identify root causes and implement corrective actions.
- Drive operational excellence through effective planning, organisation and resource management.
- Build strong working relationships with internal departments, customers and external stakeholders.
- Ensure all new starters receive appropriate training and are signed off as competent against relevant SSOWs and SOPs.
- Utilise operational systems effectively to maintain data integrity, traceability and operational control.
- Create a positive and motivated team environment focused on achieving business objectives.
Additional Duties
You will, from time to time, be required to undertake other duties of a similar nature as reasonably requested by your manager. You must comply with all ATL policies, procedures and guidance at all times and conduct yourself in a manner that supports the company's values and objectives.
Skills & Experience
- Previous supervisory or team leadership experience within a logistics, warehouse or operational environment.
- Strong people management and communication skills.
- Ability to analyse performance data and manage KPIs.
- Good problem-solving and decision-making skills.
- Experience investigating operational issues and implementing improvements.
- Strong understanding of Health & Safety requirements.
- Competent IT and systems skills.
- Ability to work effectively in a fast-paced operational environment.
Requirements
Relevant experience, Counterbalance, VNA and PPT FLT licence preferred
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