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- Tasks: Assist customers with inquiries and ensure a positive experience.
- Company: Family-owned transport company focused on customer satisfaction.
- Benefits: 30 days holiday, health cash plan, life assurance, and competitive salary.
- Why this job: Join a supportive team and help deliver world-class customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Opportunities for personal development and free on-site parking.
Ascott Transport Limited is a family owned, rapidly growing force in the delivery of customer focused transport and distribution solutions. We are trusted by some of the biggest household names in the UK across food, engineering and automotive sectors. We pride ourselves for our commitment to create a supportive, encouraging and progressive workplace. We believe in supporting and investing in our employees’ talents to grow and develop within ATL.
We are seeking a dedicated Customer Service Advisor to be the primary point of contact for our customers. In this role, you will assist with inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. If you excel in communication, problem-solving, and delivering exceptional service, we want to hear from you!
Key Responsibilities:- Address customer inquiries via phone, email, chat, and in-person.
- Deliver accurate information on products, services, and policies.
- Resolve complaints and follow up to ensure customer satisfaction.
- Maintain customer records in the CRM system with precision.
- Educate customers about product features and additional services.
- Build strong, lasting relationships to foster customer loyalty.
- Collaborate with team members to ensure seamless service delivery.
- Proven experience in customer service or a similar role.
- Strong communication skills (written and verbal).
- Excellent organizational and multitasking abilities.
- Proficiency in CRM systems and Microsoft Office.
- A proactive, problem-solving mindset with attention to detail.
- Ability to work calmly under pressure and meet targets.
- Be part of a supportive, customer-focused team.
- Opportunities for professional growth and development.
- Help us deliver world-class customer experiences every day.
- 30 days holiday including Bank Holidays
- Life Assurance Cover
- Health Cash Plan
- Personal development opportunities
- Free on-site parking
- Competitive salary
Customer Service Advisor employer: ATL Transport
Contact Detail:
ATL Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Ascott Transport Limited, their values, and what makes them tick. This way, you can tailor your conversations to show how you fit into their culture and can contribute to their customer-focused mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews to demonstrate your proactive mindset and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive team at Ascott Transport Limited.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Showcase Your Customer Service Skills: In your application, give examples of how you've excelled in customer service before. We want to see how you’ve handled inquiries, resolved issues, and built relationships with customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ATL Transport
✨Know the Company Inside Out
Before your interview, take some time to research Ascott Transport Limited. Understand their values, services, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Practise articulating these scenarios clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in customer service and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure customer satisfaction. This will highlight your proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their customer-focused mission.
