At a Glance
- Tasks: Provide technical support and advice to customers and internal teams while driving product innovation.
- Company: Join a forward-thinking company committed to growth and inclusivity.
- Benefits: Enjoy 25 days annual leave, bonuses, training opportunities, and more!
- Other info: Flexible working hours and a commitment to employee well-being.
- Why this job: Be part of a dynamic team making a real impact in product development.
- Qualifications: Strong communication skills and experience in technical support are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an enthusiastic, proactive, and reliable individual to join our Technical team and support the continued growth of the Flexicon business. You will be required to support both internal teams and external customers with technical support and application advice. You will play a key role in product development and customer specials with emphasis on innovation and automation.
What you’ll do:
- Provide technical support and application advice to our sales team and customers.
- Training & development of products and applications to our sales team and customers.
- Evaluation of viability of project opportunity including payback period, resource and capital requirements.
- Participation in the design, development & trialling of new products.
- Involvement in attaining and maintaining standards/approvals for new and existing products.
- Involvement in product life cycle management, e.g. catalogue, datasheets in collaboration with Product Manager.
- Introduction of new products and/or services, in collaboration with Product Manager.
- Support the quality department with product investigations/validations.
- Product data management in our ERP and product management systems. (BOMs/Routings etc).
- Occasional domestic travel to suppliers and/or Customer sites may be required from time to time, sometimes involving staying overnight – for which adequate notice will be given.
What you bring:
- Excellent communication skills, including verbal, written and presentation.
- Experience providing technical support and application advice to internal and external customers.
- Proven ability to develop, maintain and influence relationships with key stakeholders.
- Understanding of ERP/MRP systems.
- Experience providing training and development of products/applications.
- Experience in Project Management.
- Customer-focused approach with a commitment to service excellence.
- Strong analytical and problem-solving skills with the ability to make decisions.
- Bachelor's degree or equivalent within Engineering, NVQ in Design, or a related field.
- Desirable: Dealing with external test labs and approval bodies.
- Desirable: Experience with flexible conduit for electrical applications.
- 5+ years of experience in business development, sales, or related roles within OEM.
- Product and Industry knowledge with OEM’s essential.
- Commercial experience with proven ability to increase sales in key accounts and industrial markets.
- Experience of working in industrial manufacturing is essential.
Hours of work: Working 37 hours per week: Monday - Thursday 8:30am - 4:30pm & Friday 8:30am - 4pm.
Salary: Depending on experience.
Benefits:
- 25 days annual leave.
- Festive shutdown at Christmas.
- Companywide bonus scheme.
- Service and recognition awards.
- Training and development opportunities.
- Company Pension.
- Life Assurance 4x salary.
- Discounted Gym Membership.
- Enhanced family friendly policies.
- Free annual flu vaccination vouchers.
- Employee assistance programme including a 24/7 GP service.
- Cash health plan.
- Free home cyber security training.
- Cycle to work scheme.
- Free onsite parking.
We are a Disability Confident Employer and are committed to ensuring a fair and inclusive recruitment process. If you do require any reasonable adjustments, please contact ukrecruitment@atkore.com.
Technical Support - Flexicon in West Bromwich employer: Atkore
At Flexicon, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside a supportive work environment that values service excellence and teamwork. Located in a vibrant area, we offer competitive benefits including a companywide bonus scheme, enhanced family-friendly policies, and a focus on employee well-being, making us an attractive choice for those seeking meaningful and rewarding employment.
