At a Glance
- Tasks: Manage customer orders, handle queries, and promote products through engaging phone campaigns.
- Company: Join Atkore, a leading manufacturer focused on empowering communities and building better together.
- Benefits: Enjoy competitive salary, 25 days leave, bonuses, and wellness perks like gym discounts.
- Other info: Great training opportunities and a supportive culture that values your ideas.
- Why this job: Be part of a dynamic team making a real impact in customer service and sales.
- Qualifications: GCSE level or equivalent, good phone skills, and a knack for teamwork.
The predicted salary is between 30000 - 40000 € per year.
Who we are: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for: Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Engage with our customers through monthly outbound telephone campaigns, gaining Voice of Customer feedback and promoting the company’s products. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.
What you will do:
- Use computerised systems (currently InforX and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
- Process and progress orders through to dispatch.
- Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
- Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
- Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
- Provide customer quotations.
- Provide the external sales team with information relating to quotations, customer accounts etc.
- Organise transport for non-standard deliveries.
- Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
- Liaise with all departments on issues relating to product manufacture, assembly etc.
- Provide general administrative duties to support the UK team as directed by Team leader.
- Any other duties of a similar nature as required.
What you bring:
- GCSE level or Equivalent
- Computer literate – intermediate level or above in Word and Excel
- Working knowledge of CRM systems e.g., Salesforce or InforX would be desirable.
- Good telephone manner
- Ability to build rapport with customers.
- Office Administration
- Ability to work as part of a team and on your own initiative.
- Ability to prioritise own workload and manage own time commitments.
- Willingness to go the ‘extra mile.’
- Flexibility
- Willingness to share ideas and improvements.
Benefits:
- Competitive Salary & Companywide bonus scheme
- 25 days annual leave
- Festive shutdown at Christmas
- Service and recognition awards.
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance programme which includes a 24/7 virtual GP
- Cash health plan.
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that is consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.
Internal Sales Executive in West Bromwich employer: Atkore
Atkore is an exceptional employer that fosters a collaborative and empowering work culture, where employees are encouraged to grow and develop their skills. With competitive salaries, generous benefits including a companywide bonus scheme, and a commitment to employee well-being through initiatives like discounted gym memberships and a cash health plan, Atkore ensures that its team members feel valued and supported. Located in a dynamic environment, the Internal Sales Executive role offers meaningful opportunities to engage with customers and contribute to the company's mission of building better together.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in West Bromwich
✨Tip Number 1
Get to know the company inside out! Research Atkore's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, make sure you’re comfortable talking about their needs and how Atkore can help. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Atkore team!
We think you need these skills to ace Internal Sales Executive in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Internal Sales Executive role. Highlight your customer service experience and any relevant CRM knowledge, like Salesforce or InforX, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how you can contribute to our mission at Atkore. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we want to see how you engage with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Atkore
✨Know Your Products
Before the interview, take some time to familiarise yourself with Atkore's product range. Understanding their electrical conduit, cable management systems, and safety solutions will help you answer questions confidently and show your genuine interest in the role.
✨Master the CRM Systems
Since knowledge of CRM systems like Salesforce or InforX is desirable, brush up on these platforms. If you have experience, be ready to discuss how you've used them to manage customer interactions and streamline processes in previous roles.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to build rapport with customers and handle queries effectively. Think of specific situations where you went the extra mile to ensure customer satisfaction, as this aligns perfectly with Atkore's focus on high-level service.
✨Demonstrate Team Spirit
At Atkore, teamwork is key. Be ready to share experiences where you collaborated with others to achieve a common goal. Highlight your flexibility and willingness to support your team leader and colleagues, as this will resonate well with their company culture.
