Export Sales Admin in West Bromwich

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Who we are looking for:

Export Sales Administrator to effectively manage customers by ensuring orders are processed within relevant timeframes and all export documentation is completed to ensure Flexicon’s quality service offering continues. The role will include supporting our external International Sales Managers and handling customer queries to a high standard and recording interactions in Company databases.

What you’ll do:

• Use computerised systems (currently Syspro) to process orders, check inventory and complete customer queries (including debits and credits).
• Be the point of contact with customers, international sales managers, and transport companies to ensure a timely communication flow between all parties.
• Process and manage all orders from receipt to dispatch, including check internal export shipment documentation, invoicing, and organising collections where applicable.
• Maintain strict compliance with export regulations including liaising with external bodies as necessary to satisfy Country specific Customs requirements.
• Liaise with all internal departments on issues relating to product manufacture, assembly, despatch etc.
• Co-ordinate responses to customer enquiries with International Sales Managers relating to stock, pricing and discount and provide technical support where possible.
• Store all pertinent shipment documents, including collection notes, Customer orders & manifests.
• Update order despatch dates on SYSPRO and notify customers.
• Follow Company Procedure regarding all administrative tasks on an on-going basis.
• Undertake any other reasonable duties as requested by your manager.
• Take reasonable care of your own health and safety and that of others who may be affected by their actions or omissions throughout the course of their business activities, acting in accordance with the Company’s Health and Safety Policy and always setting a personal example.

What you bring:

• Experience within Export commercial documentation.
• Good level of English & Mathematics.
• Computer literate – intermediate level or above in Word and Excel.
• Good Telephone Manner.
• Ability to build rapport with customers.
• Knowledge of customer service principles.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to prioritise own workload and manage own time commitments.
• Attention to detail.
• Willingness to share ideas & improvements.

Benefits:

• 25 days annual leave.
• Festive shutdown at Christmas.
• Companywide bonus scheme.
• Service and recognition awards.
• Training and development opportunities.
• Company Pension.
• Life Assurance 4x salary.
• Discounted Gym Membership.
• Enhanced family friendly policies.
• Free annual flu vaccination vouchers.
• Employee assistance programme including a 24/7 GP service.
• Cash health plan.
• Free home cyber security training.
• Cycle to work scheme.
• Free onsite parking.

Hours of Work: 37 hours per week.

Location: Based at our West Bromwich site. Salary: Dependent on experience.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.