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- Tasks: Lead a dynamic customer service team and enhance customer experiences daily.
- Company: Join Atkore, a leader in electrical and infrastructure solutions.
- Benefits: Enjoy competitive pay, bonuses, 25 days leave, and wellness perks.
- Other info: Work in a supportive culture with great career growth opportunities.
- Why this job: Make a real impact by improving customer service standards.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.
Who we are looking for: We are looking for an experienced Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.
What you’ll do:
- Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
- Act as the first point of contact for escalated customer issues and ensure prompt resolution.
- Develop and implement processes to improve customer service efficiency and satisfaction.
- Monitor customer interactions, ensuring high-quality service and compliance with company standards.
- Work closely with production, logistics, and sales teams to address customer concerns effectively.
- Train and mentor customer service representatives to enhance their problem-solving and communication skills.
- Analyze customer feedback, identify trends, and provide recommendations for service improvements.
- Maintain accurate records of customer interactions and resolutions for reporting and analysis.
- Assist in setting team goals and performance metrics, ensuring continuous improvement.
What you bring:
- Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
- Strong leadership skills with experience managing or mentoring a customer service team.
- Excellent problem-solving abilities with a proactive and customer-focused approach.
- Ability to handle difficult conversations and resolve issues effectively.
- Strong communication and interpersonal skills to liaise with customers and internal teams.
- Experience working with CRM systems and customer service software.
- Ability to analyse data and customer trends to improve processes.
- Strong organisational and multitasking skills in a fast-paced environment.
- Ability to work well under pressure and have attention to detail.
Why Join Us?
- Opportunity to work in a dynamic and growing manufacturing business.
- Supportive team culture with career growth opportunities.
- A chance to make a real impact by improving customer experience and service standards.
Benefits:
- Companywide bonus scheme
- 25 days annual leave
- Service and recognition awards.
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance program which includes a 24/7 virtual GP service
- Cash health plan.
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviours, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavour to move us forward.
Customer Service Team Leader in West Bromwich employer: Atkore
Contact Detail:
Atkore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atkore on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle escalated issues or improve team efficiency. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership chops! Be ready to discuss your experience managing teams and how you've trained others. We love candidates who can inspire and uplift their colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Team Leader in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your experience aligns with our mission at Atkore. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've handled difficult customer situations in the past. We’re looking for those standout moments that demonstrate your proactive approach and ability to resolve issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Atkore
✨Know the Company Inside Out
Before your interview, take some time to research Atkore thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Customer Service Team Leader, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or led a team through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you've mentored team members in the past. Highlight specific instances where your guidance improved team performance or customer satisfaction. This will demonstrate that you're not just a manager, but a true leader.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team's success.