At a Glance
- Tasks: Assist customers with inquiries, complaints, and ensure satisfaction through effective communication.
- Company: Join Atkore, a leading manufacturer focused on empowering communities and customers.
- Benefits: Enjoy competitive pay, 25 days leave, bonuses, and wellness perks.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 29250 - 35750 £ per year.
Customer Service Representative
Who we are
Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.
Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions.
With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for
We are looking for an enthusiastic and motivated Customer Service Representative to join our team in West Bromwich.
You will be part of an ambitious team with responsibility for Customer Satisfaction and Query Resolution.
To be one of the key contacts within the business, liaising as necessary across all departments to ensure customers receive a comprehensive and timely response.
Customer Representatives help drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service.
What you’ll do
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Process returns and provide updates to customers.
- Handle customer complaints, investigate issues, and provide effective solutions.
- Work closely with the production, logistics, and sales teams to ensure customer needs are met.
- Maintain accurate records of customer interactions in the CRM system.
- Follow up with customers to ensure satisfaction and build strong relationships.
- Identify opportunities to improve customer service processes and efficiency.
- Complaint handling.
- Process returns and resolve customer issues promptly.
- Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Performs Other Duties as Assigned.
What you bring
- Previous customer service experience is desirable
- Previous experience of working with stakeholder and managing relationships
- Previous experience in a manufacturing or industrial environment is preferable.
- Ability to multitask, handling a high volume of emails and calls.
- Communication skills, including verbal, written and presentation.
- Proficiency in relevant software, such as ERP, CRM, and Microsoft Office
- Work as part of a team.
- Interpersonal skills
- Analytical and problem-solving skills,
- Project management skills, especially the ability to prioritise work.
- Willingness to learn and take on new challenges.
- Works well under pressure
- Pays attention to details.
- What you will strive to accomplish in this role
- Focuses relentlessly on customers whilst maintaining business needs / requirements
- Excellent problem-solving abilities with a proactive and customer-focused approach.
- Ability to handle difficult conversations and resolve issues effectively.
Why Join Us?
- Opportunity to work in a dynamic and growing manufacturing business.
- Supportive team culture with career growth opportunities.
- A chance to make a real impact by improving customer experience and service standards.
Hours of Work
37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm
Benefits .
- Companywide bonus scheme
- 25 days annual leave
- Service and recognition awards.
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance program which includes a 24/7 virtual GP service
- Cash health plan.
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
We are a Disability Confident Employer.
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company.
We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values.
Together, we build strong leaders that continually endeavor to move us forward
Customer Service Representative in West Bromwich employer: Atkore
Atkore is an excellent employer that prioritises the well-being and growth of its employees in West Bromwich. With a strong focus on competitive pay, comprehensive benefits, and ongoing training opportunities, Atkore fosters a supportive work culture that encourages skill development and career advancement. Join a dedicated team where your contributions are valued and rewarded, making a meaningful impact in the fabrication and quality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in West Bromwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkore. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkore before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in West Bromwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkore:Your cover letter is your chance to shine! Tell us why you want to work at Atkore specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkore!
How to prepare for a job interview at Atkore
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
