At a Glance
- Tasks: Provide technical support and advice to customers and internal teams while driving product innovation.
- Company: Join a forward-thinking company committed to growth and inclusivity.
- Benefits: Enjoy 25 days leave, bonuses, training opportunities, and a supportive work environment.
- Other info: Flexible working hours and a commitment to employee well-being.
- Why this job: Be part of a dynamic team making a real impact in product development and customer satisfaction.
- Qualifications: Strong communication skills and experience in technical support or project management are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an enthusiastic, proactive, and reliable individual to join our Technical team and support the continued growth of the Flexicon business.
You will be required to support both internal teams and external customers with technical support and application advice.
You will play a key role in product development and customer specials with emphasis on innovation and automation.
What you’ll do
- Provide technical support and application advice to our sales team and customers.
- Training & development of products and applications to our sales team and customers.
- Evaluation of viability of project opportunity including payback period, resource and capital requirements.
- Participation in the design, development & trialling of new products
- Involvement in attaining and maintaining standards/approvals for new and existing products.
- Involvement in product life cycle management, e. g. catalogue, datasheets in collaboration with Product Manager
- Introduction of new products and/or services, in collaboration with Product Manager
- Support the quality department with product investigations/validations
- Product data management in our ERP and product management systems. (BOMs/Routings etc)
- Occasional domestic travel to suppliers and/or Customer sites may be required from time to time, sometimes involving staying overnight – for which adequate notice will be given.
What you bring
- Excellent communication skills, including verbal, written and presentation
- Experience providing technical support and application advice to internal and external customers
- Proven ability to develop, maintain and influence relationships with key stakeholders
- Understanding of ERP/MRP systems
- Experience providing training and development of products/ applications
- Experience in Project Management
- Customer-focused approach with a commitment to service excellence
- Strong analytical and problem-solving skills with the ability to make decisions
- Bachelor's degree or equivalent within Engineering, NVQ in Design, or a related field
- Desirable: Dealing with external test labs and approval bodies
- Desirable: Experience with flexible conduit for electrical applications
- 5+ years of experience in business development, sales, or related roles within OEM.
- Product and Industry knowledge with OEM’s essential.
- Commercial experience with proven ability to increase sales in key accounts and industrial markets
- Experience of working in industrial manufacturing is essential
Hours of work
Working 37 hours per week: Monday - Thursday 8:30am - 4:30pm & Friday 8:30am - 4pm
Salary
Depending on experience
Benefits
- 25 days annual leave
- Festive shutdown at Christmas
- Companywide bonus scheme
- Service and recognition awards
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance programme including a 24/7 GP service.
- Cash health plan
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
We are a Disability Confident Employer and are committed to ensuring a fair and inclusive recruitment process. If you do require any reasonable adjustments, please contact
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Flexicon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atkore values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atkore might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atkore!
✨Direct Apply to Atkore
Let's not forget to apply directly through the Atkore website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support - Flexicon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atkore.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atkore. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atkore
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
