At a Glance
- Tasks: Manage customer orders, handle queries, and promote products through engaging phone campaigns.
- Company: Join Atkore, a leading manufacturer focused on empowering communities and customers.
- Benefits: Enjoy competitive salary, 25 days leave, training opportunities, and wellness perks.
- Other info: Dynamic team environment with excellent career growth and recognition opportunities.
- Why this job: Make a real impact by connecting with customers and supporting innovative solutions.
- Qualifications: GCSE level or equivalent, computer literate, and great communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Who we are: Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world. Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.
Who we are looking for: Effectively manage customers by ensuring orders are processed within relevant timeframes and handle queries to a high level of customer service. Engage with our customers through monthly outbound telephone campaigns, gaining Voice of Customer feedback and promoting the company’s products. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration.
What you will do:
- Use computerised systems (currently InforX and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
- Process and progress orders through to dispatch.
- Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
- Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
- Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
- Provide the external sales team with information relating to quotations, customer accounts etc.
- Organise transport for non-standard deliveries.
- Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary.
- Liaise with all departments on issues relating to product manufacture, assembly etc.
- Provide general administrative duties to support the UK team as directed by Team leader.
- Any other duties of a similar nature as required.
What you bring:
- GCSE level or Equivalent
- Computer literate – intermediate level or above in Word and Excel
- Working knowledge of CRM systems e.g., Salesforce or InforX would be desirable.
- Good telephone manner
- Ability to build rapport with customers.
- Office Administration
- Ability to work as part of a team and on your own initiative.
- Ability to prioritise own workload and manage own time commitments.
- Willingness to go the 'extra mile.'
- Flexibility
- Willingness to share ideas and improvements.
Competitive Salary & Companywide bonus scheme
25 days annual leave
Festive shutdown at Christmas
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance programme which includes a 24/7 virtual GP
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking
Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that is consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.
Internal Sales Executive employer: Atkore
Atkore is an exceptional employer located in West Bromwich, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee growth, Atkore provides extensive training and development opportunities, alongside competitive benefits such as a companywide bonus scheme, enhanced family-friendly policies, and a supportive culture that values teamwork and individual contributions. Join us to be part of a forward-thinking team dedicated to building a better future together.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Get to know the company inside out! Research Atkore's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, make sure you’re comfortable chatting on the phone. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Atkore team.
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Internal Sales Executive role. Highlight your customer service experience and any relevant CRM knowledge, like Salesforce or InforX, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Atkore. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Atkore!
How to prepare for a job interview at Atkore
✨Know the Company Inside Out
Before your interview, take some time to research Atkore. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Master the Job Description
Familiarise yourself with the key responsibilities and skills mentioned in the job description. Be ready to discuss how your experience aligns with managing customer orders, using CRM systems like Salesforce, and providing top-notch customer service.
✨Prepare for Common Questions
Think about how you would handle typical scenarios related to the role, such as dealing with customer queries or processing orders. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, be prepared to share examples of how you've successfully collaborated with others in the past. Highlight your ability to communicate effectively and support your colleagues, as this will resonate well with the interviewers.
