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- Tasks: Lead a team to enhance HR service delivery and customer satisfaction.
- Company: Join AtkinsRéalis, a global consultancy with over 100 years of expertise.
- Benefits: Enjoy flexible holidays, health benefits, and tailored career planning.
- Why this job: Make a positive impact while collaborating globally in a supportive environment.
- Qualifications: HR or Data Analytics qualification preferred; leadership experience is essential.
- Other info: Security clearance may be required; we promote diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Be a part of our amazing HR People Services Team. We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data analysis and engagement, while adhering to SLAs, policies, and compliance requirements.
As a Senior Service Delivery Consultant, you will spearhead a team of Service Delivery Consultants and work closely with the Service Delivery Manager to provide exceptional customer service for UK&E employees. You will collaborate with the HR Shared Service team in Bangalore (People Hub) to maintain excellent HR services for all employees, including coaching and mentoring the team in Bangalore. In addition, this role requires global HR engagement to ensure alignment across regions.
Responsibilities include:
- Managing complex cases, being the primary contact for the team and employees.
- Leading key projects, ensuring process effectiveness, training team members, and driving continuous improvements.
Key Accountabilities:
- Leadership and Management: Support the Service Delivery Manager in delivering the HR People Services objectives. Manage and develop a team of Service Delivery Consultants. Oversee service delivery by the People Hub Team. Oversee the HR Service Delivery Framework. Act as the escalation point for the People Hub and UK HR functions.
- Systems and Data: Serve as HR System regional product owner (Workday, Oracle, Service Now Pro). Provide HR System consultancy services for future systems development. Oversee data quality, governance, and management. Manage and resolve complex system and process queries.
- Continuous Improvement: Pro-actively drive continuous system and process improvements utilizing data analytics and customer engagement. Train and mentor the People Hub in Service Excellence.
- Collaboration and Representation: Collaborate with global HR colleagues for efficiency and alignment. Represent the UK&E region in global forums. Lead and support on HR-related projects.
Essential Skills Requirement:
- Strong stakeholder communication and relationship-building skills.
- Ability to influence decision making.
- Identify and drive process and system improvements to completion.
- Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality.
- Experience in data analytics and PowerPoint presentations.
- Proven leadership, coaching, and mentoring abilities.
- Effective time management, multi-tasking, and prioritisation skills.
Desirable Skills Requirement:
- Experience in working in a global HR model.
- Experience of working in an HR shared services environment.
- Project Management experience.
- Experience in reporting and data analytics in Workday, ServiceNow and/or Oracle HRMS.
Qualifications:
- HR and/or Data Analytics qualification preferred or equivalent experience.
- Project Management preferred or equivalent experience.
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Senior Service Delivery Consultant (Fixed Term Contract) employer: AtkinsRéalis
Contact Detail:
AtkinsRéalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Consultant (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the HR systems mentioned in the job description, such as Workday, Oracle, and ServiceNow. Understanding these platforms will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience in managing teams and driving process improvements. Be ready to share specific examples of how you've successfully led projects or initiatives that enhanced service delivery in previous roles.
✨Tip Number 3
Prepare to discuss your stakeholder communication skills. Think of instances where you've influenced decision-making or built strong relationships, as this is crucial for the Senior Service Delivery Consultant role.
✨Tip Number 4
Research the company's commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart and show that you're a good cultural fit for the team.
We think you need these skills to ace Senior Service Delivery Consultant (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR service delivery, team management, and data analytics. Use keywords from the job description to demonstrate that you meet the essential skills requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR processes and customer satisfaction. Mention specific examples of how you've driven process improvements or led teams in previous roles, aligning with the responsibilities outlined in the job description.
Showcase Leadership Skills: Emphasise your leadership and mentoring experience. Provide examples of how you've successfully managed teams or projects, particularly in a global HR context, to demonstrate your fit for the role.
Highlight Data Analytics Experience: Since the role requires experience in data analytics, make sure to include any relevant projects or tools you've used, such as Workday or Oracle HRMS. This will show your capability to handle the systems and data aspects of the position.
How to prepare for a job interview at AtkinsRéalis
✨Showcase Your Leadership Skills
As a Senior Service Delivery Consultant, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to develop others.
✨Demonstrate Data-Driven Decision Making
This role requires strong data analytics skills. Be ready to talk about how you've used data to drive process improvements or solve complex problems. Bring examples of reports or presentations you've created that showcase your analytical abilities.
✨Understand the HR Systems Landscape
Familiarise yourself with the HR systems mentioned in the job description, such as Workday, Oracle, and ServiceNow. Be prepared to discuss your experience with these systems and how you can leverage them to enhance service delivery.
✨Prepare for Stakeholder Engagement Scenarios
Strong communication and relationship-building skills are essential for this role. Think of scenarios where you've successfully influenced stakeholders or resolved conflicts. Practice articulating these experiences clearly and confidently.
