Asset Governance and Records Manager in Leatherhead

Responsibilities

• Maintain and organise records, including policies, processes, procedures, and other data related to highways asset management.
• Ensure records are accurate, up-to-date, and easily accessible.
• Implement and maintain records management systems and procedures.
• Develop and enforce records management policies and procedures.
• Ensure compliance with legal and regulatory requirements related to records management.
• Conduct regular audits to ensure records are managed in accordance with established policies.
• Act as the first point of contact for FOIA requests.
• Evaluate FOIA requests and draft initial responses, outlining key requirements and processes.
• Collaborate with asset managers to obtain technical input and finalise responses.
• Ensure the integrity and confidentiality of records.
• Implement measures to protect records from unauthorised access or damage.
• Monitor and report on records management activities and performance.
• Provide training and support to staff on good records management practices and procedures.

Qualifications & Experience

• Experience in Quality Assurance, Information Management, or a related field.
• Proven experience in strategic records management and governance, preferably within a similar industry.
• Experience of developing and actively managing and improving document governance within SharePoint.
• Knowledge of legal and regulatory requirements related to records management.
• Excellent written and verbal communication and interpersonal skills with experience of stakeholder management.
• Ability to work independently and as part of a team.
• Strong problem‑solving and analytical skills.

Behaviors

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.
• Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
• Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas and expertise with others.
• Respect: Recognise and value our customers and people by encouraging and engaging.
• Trust: Be open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a 'can-do' attitude.

Benefits & EEO Statement

We strongly believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.