People Operations Coordinator in Epsom

The People Operations Coordinator sits within the Employee Relations team and provides operational HR support through the coordination of key people processes and the resolution of escalated queries from the offshore Tier 1 People Hub. The role delivers a high-quality, customer-focused service, ensuring activities are completed accurately, efficiently and in line with policy, compliance and service standards.

Working closely with employees, managers and HR colleagues, the People Operations Coordinator supports the effective delivery of people services through case management support and process management to help ensure a positive employee experience across the organisation. This position requires you to work at the Epsom or Birmingham office for 3 days a week.

Your role

• Manage escalated queries from the Tier 1 People Hub, ensuring requests are resolved accurately and within agreed service levels.
• Support process and procedural queries, terms and conditions enquiries and other straightforward HR matters.
• Provide support on employee document requests.
• Support the monitoring of the unassigned HR case queue, triaging HR cases from the management system and identifying high risk cases, escalating cases to colleagues as appropriate.
• Process Reservist mobilisation and training exercise absence, ensuring cases are managed in line with company policy and legal obligations.
• Manage the end-to-end Conflict of Interest process, including monitoring declarations, gathering information, maintaining records and coordinating with relevant stakeholders to ensure timely resolution.
• Conduct initial outreach and fact-finding activities relating to sickness absence trigger cases, gathering relevant information from employees and managers and ensuring cases are progressed in line with the policy.
• Support the wider Employee Relations team, including for example, taking notes occasionally in complex or formal meetings, as required.
• Maintain accurate and up-to-date records within HR systems and case management tools, ensuring all activity is appropriately documented.
• Work collaboratively with colleagues across People Operations and wider HR teams to ensure a consistent and effective service is delivered.
• Manage individual workload effectively, prioritising competing demands to ensure timely delivery of activities and processes.
• Ensure all activities are completed in line with company policies, data protection requirements and compliance standards.
• Identify opportunities to improve people processes, service delivery and case management efficiency, raising recommendations for continuous improvement.

About you

• Ability to work collaboratively.
• Customer focus with a drive to deliver.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.
• Have IT/software literacy and data analysis skills, including being proficient in Excel and mail merge.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Additional information

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.