At a Glance
- Tasks: Provide IT support, manage incidents, and enhance user experience daily.
- Company: AtkinsRéalis, a leader in IT service operations with a focus on collaboration.
- Benefits: Hybrid working culture, competitive salary, and opportunities for skill development.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team to improve IT services and make a difference for users.
- Qualifications: Strong customer service skills and a passion for IT support.
The predicted salary is between 30000 - 40000 £ per year.
Atkins Réalis is seeking a User Support Analyst to provide day‑to‑day IT Service Operations support, ensuring stable services and a positive end‑user experience.
You will manage incidents, requests, and end‑user queries while meeting SLAs and contributing to continuous improvement.
You will collaborate with IT teams, maintain knowledge articles, and participate in training to develop technical and support skills.
A hybrid working culture and strong customer service are valued.
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IT Service Desk Analyst: User Support & Improvement in Epsom employer: AtkinsRéalis
AtkinsRéalis is an exceptional employer that prioritises employee growth and development, particularly in the dynamic field of environmental consultancy. Located in London, our collaborative work culture fosters innovation and sustainability, providing team members with the opportunity to engage in meaningful projects while working alongside industry experts. We are committed to supporting your journey towards chartership and offer a range of benefits that enhance work-life balance and professional advancement.
