At a Glance
- Tasks: Lead IT service delivery, ensuring high performance and user satisfaction across the region.
- Company: Join AtkinsRéalis, a global leader in engineering services and innovation.
- Benefits: Enjoy competitive salaries, flexible working, and tailored benefits for your lifestyle.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on technology and infrastructure while developing your leadership skills.
- Qualifications: Bachelor's degree in IT and extensive experience in IT service delivery required.
The predicted salary is between 80000 - 100000 £ per year.
The IT Service Delivery Director, UKIE is accountable for the end to end performance, resilience, and continuous improvement of IT Regional Operations across his regions. The role ensures IT services reliably support business outcomes, deliver high quality user experience, and align with global IT Operations strategy, standards, and controls.
Reporting to the Vice President, IT Operations, the Director owns regional service governance, financial performance, vendor outcomes, and people leadership, partnering closely with global IT leaders and regional business stakeholders.
Your role
- Regional IT Operations & Service Performance
- Own regional IT service performance, ensuring services meet or exceed agreed SLAs, KPIs, and experience targets.
- Provide executive oversight of regional 2nd-line support and service delivery capabilities, ensuring effective incident, request, and problem management.
- Ensure services are secure, compliant, resilient, and scalable, aligned with global IT Operations standards.
- Act as the senior escalation point for major incidents and service risks within the region.
- Promote effective use of technology across the region, including increased adoption of self-service and self-help tools.
- Support change adoption through effective service transition and user communication.
- Service Improvement & Demand Enablement
- Define and deliver a regional service improvement roadmap aligned with global priorities.
- Balance operational demand, projects, and capacity to meet evolving business needs.
- Partner with the IT Business Relationship Director to shape demand, prioritize initiatives, and ensure sustainable resourcing.
- Support successful service transition, change adoption, and user communication.
- Governance, Financial & Vendor Management
- Ensure compliance with global governance, risk, and control frameworks, representing the region in key decision forums.
- Own the UKIE Service Delivery budget, forecasting, and cost optimization.
- Govern third-party service providers, holding vendors accountable for performance, value, and continuous improvement.
- Oversee regional asset and purchasing activities in coordination with global functions.
- People Leadership
- Lead and develop a high-performing regional management team.
- Drive engagement, wellbeing, capability building, and succession planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
About you
- Bachelor’s degree in information technology or a related field.
- Extensive experience in IT service delivery, infrastructure, or end-user support.
- Proven experience working within an ITIL-aligned service management environment.
- Strong leadership and people management skills.
- Excellent written and verbal communication skills, with the ability to engage non-technical audiences.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities under pressure.
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Additional information
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer.
We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria.
IT Service Delivery Director, UKIE in Epsom employer: AtkinsRéalis
AtkinsRéalis is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With competitive salaries, tailored benefits, and a commitment to diversity and inclusion, employees can thrive in a supportive environment while contributing to transformative projects in engineering and technology. The hybrid working model and flexible holiday allowances further enhance work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Director, UKIE in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at AtkinsRéalis or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand how they align with your own experiences in IT service delivery. This will help you showcase your fit for the role and impress the interviewers.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to IT service management during interviews. This shows you can think on your feet and handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at AtkinsRéalis.
We think you need these skills to ace IT Service Delivery Director, UKIE in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Director role. Highlight your experience in IT service delivery, leadership skills, and any relevant ITIL knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or led teams in the past. Let us know what excites you about joining StudySmarter!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon where possible. We want to see how you can engage both technical and non-technical audiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AtkinsRéalis
✨Know Your SLAs and KPIs
Before the interview, make sure you understand the specific SLAs and KPIs relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your potential employer that you can deliver results.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Highlight your ability to foster a culture of accountability and collaboration, as this aligns with the company's values and expectations for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed incidents or service risks. Be prepared to walk through your thought process and the steps you took to resolve issues, showcasing your analytical and decision-making skills.
✨Engage with Non-Technical Audiences
Since the role requires excellent communication skills, practice explaining complex IT concepts in simple terms. This will demonstrate your ability to engage with stakeholders who may not have a technical background, which is crucial for the position.
