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- Tasks: Join our Cash Collections team to collect payments and resolve customer disputes.
- Company: AtkinsRéalis is a global consultancy with over 100 years of expertise in design and engineering.
- Benefits: Enjoy flexible holidays, health benefits, and tailored career planning to suit your lifestyle.
- Why this job: Make a positive impact in a dynamic environment while building valuable relationships.
- Qualifications: ICM or equivalent preferred; experience in collections or credit control is essential.
- Other info: Remote working infrastructure required; security clearance may be necessary.
The predicted salary is between 28800 - 43200 £ per year.
This role sits within the UK-based part of Finance Centre of Excellence (COE). The Atkins COE has a permanent vacancy in the Cash Collections team in Worcester. This role is to collect monies due to Atkins by their clients on a timely basis, predominately via telephone, but also using statements and delinquency letters and email as and when required. This role will report to the UK-based Credit Control Manager. This new position is a great opportunity for the right person to make a positive impact in a changing business and systems environment.
Requirements
- Qualifications: ICM or equivalent would be desirable
- Experience: A strong track record of working in a Collections/Credit Control environment. Experience working with purchase orders and resolving disputes.
- Skills: Excel: Intermediate level in order to create spreadsheets and maintain databases when required. Word: Basic level in order to create written communication and reports. Outlook: Intermediate level in order to communicate with Customers via email. Telephone Skills: Ability to handle all types of calls, whether internal or external, in a polite, helpful and informative manner. Able to work collaboratively, thus building strong relationships with Project Managers and Finance colleagues. Skilled at prioritising workload to ensure key deadlines are met. Organised and flexible. Effective communicator.
Responsibilities:
- To assist in the collection of external customer debt.
- To inform and resolve any issues or disputes on external Customer accounts that may prevent payment.
- To build internal Customer relationships to assist in the Cash Collections role.
- To build external Customer relationships to assist in the collection of cash.
- To ensure that appropriate action is taken against accounts that are in default, in line with the Cash Collections procedure.
- To maintain Customer account records to communicate previous actions taken.
- To demonstrate ability to meet the monthly cash target both individually and as a team.
- To advise Atkins Business Units of any potential issues or problems that may arise on external Customer accounts.
Applicants must have the required infrastructure to enable remote working.
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and abilities.
Credit Controller employer: AtkinsRéalis
Contact Detail:
AtkinsRéalis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller, especially around cash collections and dispute resolution. This will help you articulate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Brush up on your telephone skills, as this role heavily relies on effective communication over the phone. Practising how to handle various types of calls can give you an edge in demonstrating your suitability for the position.
✨Tip Number 3
Network with current or former employees in similar roles at AtkinsRéalis. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed workloads and met deadlines in previous roles. This will highlight your ability to thrive in a fast-paced environment like the one at AtkinsRéalis.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and credit control. Emphasise any relevant qualifications, such as ICM or equivalent, and showcase your ability to resolve disputes and manage purchase orders.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Credit Controller role. Mention your telephone skills and ability to build relationships with both internal and external customers, as these are key aspects of the job.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Excel, Word, and Outlook. Provide examples of how you've used these tools in previous roles, especially in creating spreadsheets or maintaining databases.
Highlight Your Organisational Skills: Demonstrate your ability to prioritise workload and meet deadlines. Include specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
How to prepare for a job interview at AtkinsRéalis
✨Showcase Your Collections Experience
Make sure to highlight your previous experience in a Collections or Credit Control environment. Be prepared to discuss specific examples of how you've successfully collected debts and resolved disputes, as this will demonstrate your capability for the role.
✨Demonstrate Your Communication Skills
Since this role involves a lot of telephone communication, practice articulating your thoughts clearly and politely. Prepare to discuss how you handle difficult conversations and maintain professionalism while building relationships with clients and colleagues.
✨Familiarise Yourself with Excel and Reporting
Brush up on your Excel skills, especially if you need to create spreadsheets or maintain databases. Be ready to explain how you've used Excel in past roles, as well as any experience you have with creating reports using Word.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as dealing with a non-paying client or resolving a dispute over a purchase order. Think through your responses in advance to show your problem-solving abilities and organisational skills.
