At a Glance
- Tasks: Lead transformative projects and manage client relationships in a dynamic environment.
- Company: Join AtkinsRéalis, a world-class engineering services organisation committed to innovation.
- Benefits: Enjoy competitive salaries, flexible working, and tailored benefits for your lifestyle.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Shape the future with cutting-edge solutions while making a real impact.
- Qualifications: Experience in service delivery, stakeholder management, and financial acumen required.
The predicted salary is between 40500 - 49500 £ per year.
Overview
Leading the edge of transformation. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.
We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So talk to us about what's ideal for you – from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.
Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.
Your role
- Contribute to win work: understand requirements and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Operation capabilities across AtkinsRéalis and our customers.
- Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on service performance and respond to customer enquiries and concerns.
- Contract and supplier management: responsible for negotiating and agreeing contracts and contract renewals for both suppliers and customers.
- Financial Management: set, agree and manage budgets for Service Operation, ensuring that resources are allocated effectively, costs are kept within budget, and that finance systems are updated appropriately.
- Technical service ownership: accountable for the full service lifecycle relating to both internal and customer facing technical solutions. Maintenance of service roadmaps, requirements definition, service design, and solution development cycle.
- IT Service Management: ownership of ITIL-aligned IT Service Management capability, including service development strategy, resource planning, tooling and process improvements. Own and approve policy, process, procedures & standards, ensuring comprehensive knowledge is published and managed effectively.
- Manage service delivery: alignment and coordination of cross-functional teams to ensure that services are delivered to a high standard of quality and meet defined service obligations. Act as senior stakeholder for solution development lifecycle, and as escalation point for service issues.
- Service Level Management: responsible for agreeing & monitoring the achievement of agreed service levels.
- Continual Service Improvement: continually evaluate and improve service performance to ensure that services are delivered efficiently, effectively, and in alignment with customer expectations.
About you
- An innovative mindset that delivers creative problem solving on behalf of customers and your service.
- Experience of supporting and driving new business activities in public sector environments, including knowledge of frameworks and procurement processes.
- Proficiency in managing both internal and external stakeholders, achieving high satisfaction/advocacy levels. Ability to explain Service Management concept in business terms and to bring stakeholders on the service lifecycle journey.
- Understanding of key commercial & contractual concepts and structures. Ideally, experience contributing to the creation of service agreements with both customers and suppliers.
- Evidence of managing the performance of a delivery organisation to meet the required service standards.
- Experience of planning and setting budgets, along with successful ongoing management of a service against financial targets.
- A history of holding accountability for a portfolio of services/products, setting service direction in alignment with business strategy, and developing service roadmaps in support of market trends and customer needs.
- Evidence of producing service or product focused case studies and having published some relevant papers/articles or delivered talks.
- With a good mix of the following:
- Excellent interpersonal and organisational skills.
- Broad technical awareness across IT solution development and delivery.
- Proven stakeholder management experience.
- Ability to communicate with customers with professionalism and empathy.
- Excellent written and verbal communication skills.
- Financial management acumen and experience.
- Inquisitive and critical thinker who is willing and able to contribute, influence, discuss and develop new ideas.
- Service Delivery and Service Operations management experience.
- Contract management, negotiation and vendor management experience.
- Service Transition and Service Introduction experience.
- At least ITIL4 Foundation qualified.
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.
Additional information
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer.
We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Service Owner in Birmingham employer: AtkinsRéalis
AtkinsRéalis is an exceptional employer that prioritises employee growth and development, particularly in the dynamic field of environmental consultancy. Located in London, our collaborative work culture fosters innovation and sustainability, providing team members with the opportunity to engage in meaningful projects while working alongside industry experts. We are committed to supporting your journey towards chartership and offer a range of benefits that enhance work-life balance and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Owner in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AtkinsRéalis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AtkinsRéalis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AtkinsRéalis!
✨Direct Apply to AtkinsRéalis
Let's not forget to apply directly through the AtkinsRéalis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Owner in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AtkinsRéalis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AtkinsRéalis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AtkinsRéalis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
