Assistant Manager Service Delivery
Assistant Manager Service Delivery

Assistant Manager Service Delivery

Edinburgh Full-Time 36000 - 60000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Coordinate office management activities and support projects within the Accounts Receivable team.
  • Company: AtkinsRéalis is a leading global consultancy with over 100 years of expertise in design and engineering.
  • Benefits: Enjoy flexible working, tailored rewards, health benefits, and career development opportunities.
  • Why this job: Join a supportive culture focused on personal growth and impactful projects that make a difference.
  • Qualifications: NVQ in Business Administration preferred; advanced Excel skills and good communication are essential.
  • Other info: This is a full-time, home-working role on an 18-month fixed-term contract for maternity cover.

The predicted salary is between 36000 - 60000 £ per year.

This position is working within the Accounts Receivable and Service Delivery team. The role's main activities are co-ordinating 'office management' activities across the Centre of Excellence (COE), supporting projects, managing company information on various portals used for bidding activities, managing content on the company intranet for COE / Finance related policies and procedures. The role would report to the Service Delivery Manager and then into the Head of Accounts Receivable.

Requirements:

  • Qualifications: An NVQ, preferably in Business Administration or similar (preferable but not essential).
  • Essential Criteria: Microsoft Excel - advanced level, to manipulate data for reporting purposes. Microsoft Outlook - intermediate level to organise, respond to and archive incoming and outgoing messages. Good working knowledge of Microsoft Word to produce reports.
  • Desirable Criteria: Experience of working in a cash allocation environment. Good working knowledge of Oracle accounting software.

Responsibilities:

  • Support to the COE Director, liaising and co-ordinating various activities.
  • Be responsible for production and distribution of various reports.
  • Assist the Business Finance Director responsible with the organisation & preparation for the Finance Training Day.
  • Management of various pre-qualification portals including Achilles and Construction Line and all business opportunities relating to them.
  • Cash allocation activities including credit card payments.
  • Design, develop and maintain several SharePoint sites to a high standard.
  • Manage all administration for Finance students undertaking CIMA, ACCA & AAT. This will include training agreements, booking forms and student tracking information.
  • Manage all invoice coding and checking relating to Finance training.
  • Ad hoc communications (internal and external).
  • Management of various functional mailboxes.

The Individual:

  • Able to work effectively without line manager supervision.
  • Excellent verbal and written communication skills, able to communicate with all levels of management.
  • Time management of self and others, determination of daily priorities to ensure all deadlines are met.
  • Ability to motivate self and others to maximise productivity.
  • Ability to identify and drive process improvements.
  • Must be influential and persuasive.
  • Excellent organisation skills required.
  • Exact attention to detail is key.
  • Must be Methodical.
  • Positive outlook and attitude are vital to the role.

Training:

The company develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.

Additional Information:

  • Full time role. Home working. 18-month fixed term contract for maternity cover.
  • This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.
  • We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop.
  • As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Assistant Manager Service Delivery employer: AtkinsRéalis

AtkinsRéalis is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive 'Total Reward' package tailored to individual needs. With a strong commitment to diversity and inclusion, flexible working arrangements, and extensive training opportunities, employees are empowered to thrive in a supportive environment while contributing to impactful projects globally.
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Contact Detail:

AtkinsRéalis Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Manager Service Delivery

Tip Number 1

Familiarise yourself with the specific software mentioned in the job description, especially Microsoft Excel and Oracle accounting software. Consider taking online courses or tutorials to enhance your skills, as this will demonstrate your commitment and readiness for the role.

Tip Number 2

Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.

Tip Number 3

Prepare to discuss your organisational and time management skills in detail. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects, as these are crucial for the Assistant Manager Service Delivery role.

Tip Number 4

Research the company's recent projects and initiatives. Being knowledgeable about what StudySmarter is currently working on will not only impress your interviewers but also allow you to ask informed questions, showing your genuine interest in the role and the company.

We think you need these skills to ace Assistant Manager Service Delivery

Advanced Microsoft Excel
Intermediate Microsoft Outlook
Proficient in Microsoft Word
Experience with Oracle accounting software
Strong organisational skills
Excellent verbal and written communication skills
Time management skills
Ability to motivate self and others
Process improvement identification
Attention to detail
Methodical approach
Experience with SharePoint site management
Knowledge of cash allocation processes
Ability to manage multiple tasks and priorities
Influential and persuasive communication

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Assistant Manager Service Delivery role. Emphasise your proficiency in Microsoft Excel, Outlook, and Word, as well as any experience in cash allocation or using Oracle accounting software.

Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to manage multiple tasks. Mention specific examples of how you've successfully coordinated projects or improved processes in previous roles.

Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with various levels of management.

Showcase Attention to Detail: In your application, illustrate your attention to detail by discussing past experiences where accuracy was crucial. This could include managing reports, invoice coding, or any administrative tasks that required precision.

How to prepare for a job interview at AtkinsRéalis

Showcase Your Excel Skills

Since advanced Microsoft Excel skills are essential for this role, be prepared to discuss your experience with data manipulation and reporting. You might even want to bring examples of reports you've created or how you've used Excel to solve problems in previous roles.

Demonstrate Your Organisation Skills

This position requires excellent organisation skills. During the interview, share specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, such as project management software or prioritisation techniques.

Communicate Effectively

Given the need for strong verbal and written communication skills, practice articulating your thoughts clearly. Be ready to discuss how you've communicated with different levels of management in the past and how you handle internal and external communications.

Prepare for Process Improvement Discussions

The role involves identifying and driving process improvements. Think about times when you've successfully implemented changes in your previous jobs. Be ready to discuss these experiences and how they positively impacted your team or organisation.

Assistant Manager Service Delivery
AtkinsRéalis
Location: Edinburgh
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