At a Glance
- Tasks: Provide top-notch support to customers and help them through their buying journey.
- Company: Join a friendly, family-run business in the precious metals industry.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and health programmes.
- Other info: Opportunity for career growth and learning in a dynamic environment.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are a must.
Customer Service Executive
Location: Sutton Coldfield Salary: £30,000.00 - £34,000.00 per annum Hours: Monday – Friday, 8:30am – 5:00pm Contract: Fixed Term, Full-Time Working Arrangement: Office Based
About Atkinsons Bullion & Coins
Atkinsons Bullion & Coins is a family-run business specialising in the buying and selling of precious metals, bullion and coins.
As we continue to grow, we are looking for a Customer Service Executive to join our team and provide a high standard of service to our customers throughout their journey with the Company.
This is a varied, customer-focused role suited to someone who enjoys building positive relationships, solving problems and working collaboratively with colleagues across different areas of the business.
The successful candidate will become an important point of contact for our customers, supporting them from their initial enquiry through to order completion, delivery and after-sales service.
The Role
As a Customer Service Executive, you will be responsible for providing professional and helpful support to customers across a range of communication channels.
You will work closely with Sales, Operations, Compliance, Dispatch and other departments to ensure customers receive accurate information and that orders and buyback transactions progress efficiently from start to finish.
Your responsibilities will include
- Liaising with customers across telephone, email and other communication platforms.
- Responding to customer enquiries and providing accurate and timely information.
- Assisting customers with placing orders where they require additional support.
- Taking customer deposits and reassuring customers regarding relevant compliance requirements.
- Guiding customers through the full ordering process, from their initial contact through to post-delivery service.
- Dealing with enquiries relating to stock, products and availability.
- Liaising with colleagues across the business to obtain the latest information required to fulfil customer enquiries.
- Supporting the sales order and buyback processes to ensure an efficient end-to-end customer journey.
- Requesting and reviewing customer compliance documentation in accordance with Company requirements.
- Raising investigations with Royal Mail and other delivery providers where issues arise.
- Keeping customers updated throughout delivery investigations and ensuring appropriate follow-up.
- Liaising with couriers to arrange collections for buyback transactions.
- Arranging appointments for clients to visit the showroom.
- Building and maintaining a strong knowledge of the Company's products, services and processes.
- Keeping up to date with relevant industry and competitor activity.
- Working collaboratively with other departments to resolve customer queries and support the wider customer journey.
- Undertaking other reasonable and ad hoc duties as required to support the Customer Service team and wider business.
About You
We are looking for a customer-focused individual who takes pride in providing a professional and helpful service.
You will ideally have
- Previous experience in a customer service, sales support, retail, account management or similar role.
- Excellent verbal and written communication skills.
- Experience dealing directly with customers by telephone, email and other communication channels.
- Strong organisational skills and excellent attention to detail.
- The ability to manage multiple customer enquiries and priorities effectively.
- Good IT skills and confidence learning new systems and processes.
- The ability to understand and follow processes accurately, particularly where compliance requirements are involved.
- A professional and reassuring approach when dealing with customers.
- The ability to work effectively with colleagues across different departments.
- A proactive approach to resolving customer queries and following issues through to completion.
Experience within financial services, e-commerce, precious metals, bullion, numismatics or another regulated environment would be advantageous but is not essential.
The Person
We are looking for someone who is
- Customer-focused and committed to providing an excellent service.
- Friendly, approachable and professional.
- A confident communicator who can build positive relationships with customers.
- Organised and able to manage competing priorities.
- Highly attentive to detail and comfortable working accurately.
- A practical problem-solver who takes ownership of issues.
- Reliable, proactive and willing to support colleagues when required.
- Comfortable working as part of a team and communicating with different departments.
- Able to remain calm and professional when dealing with challenging or time-sensitive customer queries.
- Keen to learn and develop their knowledge of our products, processes and industry.
Why Join Us?
This is an opportunity to join a growing, established family business and become part of a friendly and collaborative team.
You will gain experience across different areas of the business and develop a detailed understanding of the precious metals and numismatics industry, while playing an important role in delivering a positive customer experience.
We offer a supportive working environment, full training and the opportunity to develop your skills within a specialist and growing business.
The Contract
This position is offered on a fixed-term basis to provide temporary cover for an existing Customer Service Executive who will be undertaking a temporary secondment within the business.
The initial appointment will be for a fixed-term period.
There may be an opportunity for the contract to be extended or for the position to become permanent, depending on business requirements and circumstances at the time.
However, any extension or permanent position is not guaranteed.
Interested?
If you are an experienced customer service professional who enjoys helping customers, solving problems and working as part of a team, we would be interested in hearing from you.
Benefits
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Customer Service Executive in Sutton Coldfield employer: Atkinsons Bullion & Coins
Atkinsons Bullion & Coins is an excellent employer, offering a supportive and collaborative work environment in Sutton Coldfield. As a family-run business, we prioritise employee growth and development, providing comprehensive training and opportunities to gain valuable experience in the precious metals industry. With a focus on customer service excellence, our team enjoys a friendly culture, competitive salary, and benefits such as a company pension, health and wellbeing programme, and free parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Sutton Coldfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkinsons Bullion & Coins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkinsons Bullion & Coins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkinsons Bullion & Coins:Your cover letter is your chance to shine! Tell us why you want to work at Atkinsons Bullion & Coins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkinsons Bullion & Coins!
How to prepare for a job interview at Atkinsons Bullion & Coins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
