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- Tasks: Be the friendly face for customers, guiding them through vehicle servicing and repairs.
- Company: Join a dynamic team in a welcoming workshop environment.
- Benefits: Flexible hours, 28 days holiday, pension scheme, and health cash plan.
- Why this job: Make a real difference in customer experiences while working with vehicles.
- Qualifications: Great communication skills and a passion for customer care; automotive experience is a plus.
- Other info: Enjoy a collaborative workplace with opportunities for personal and professional growth.
The predicted salary is between 27000 - 37000 £ per year.
We’re seeking a dynamic, approachable, and meticulous Service Advisor to join our team. Our workshop undertakes all kinds of jobs from routine maintenance through to complete restorations plus modifications and upgrades. You’ll be the welcoming face and trusted voice our customers turn to for vehicle servicing, repairs, and advice. You’ll support our customers every step of the way, from booking in, through progress updates to collection and after sales. Working closely with our experienced Workshop Controller, mechanics and Director you’ll ensure that every customer has a great experience from start to finish.
A background in automotive, engineering or production planning would be a distinct advantage although we firmly believe in recruiting for attitude and training for skills so if you’re great with customers and have an interest in vehicles or engineering we’d still like to hear from you.
What you’ll be doing:
- First point of contact for all workshop customers.
- Explain our process and book in work.
- Arrange transport for collections and deliveries.
- Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
- Produce job cards.
- Keep customers informed about progress & costs.
- Work with our workshop team to ensure a smooth workflow.
- Order parts & book out stock for jobs as required.
- Collate information for invoicing & WIP.
- Monitor jobs against estimates and work with the team to resolve issues.
- Coordinate vehicle transport.
- Manage customer queries or issues in a professional manner.
- Ensure all Health & Safety, Environmental and Company policies and procedures are adhered to.
What we are looking for:
- Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
- A flair for customer care.
- Ability to multitask.
- Full UK driving licence (HGV Class 2 would be a bonus).
- Automotive, engineering or technical experience or an aptitude for the same.
What we offer you:
- 28 days holiday including Bank Holidays increasing with length of service.
- Generous company pension scheme.
- Health cash plan (after 1 year employment).
- Support & training for personal & professional development.
- Work wear provided.
- On-site parking.
- Pleasant location in Bentham, 30 mins from Lancaster.
- Cycle to work scheme.
- The position is permanent with a three-month probationary period.
What you’ll gain:
- Opportunity to build long lasting customer and supplier relationships.
- Experience working in a dynamic business environment.
- Collaborative and fun workplace with a really lovely team.
We welcome applications from all, irrespective of background, gender, ethnicity, race, beliefs, disability, sexual orientation or age.
Service Advisor employer: Atkinson Vos Limited
Contact Detail:
Atkinson Vos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and team culture. This will help you tailor your responses and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and confident when talking to customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your customer care flair! Think of examples from your past experiences where you've gone above and beyond for a customer. This will demonstrate your ability to create great customer experiences right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our lovely team in Bentham!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone dynamic and approachable, just like the role itself!
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight any relevant experience you have in customer service or the automotive industry. We love it when candidates connect their skills to what we do here at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Atkinson Vos Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry and the specific services offered by the company. Brush up on common vehicle issues and repairs, as well as any recent trends in the market. This will help you speak confidently about how you can assist customers.
✨Showcase Your People Skills
As a Service Advisor, you'll be the face of the company. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to discuss how you handle difficult situations or complaints professionally.
✨Demonstrate Your Multitasking Ability
The role requires juggling multiple tasks at once. Prepare to share experiences where you've successfully managed several responsibilities simultaneously. Highlight your organisational skills and how you prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
