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- Tasks: Connect with potential clients and book consultations with our solicitors.
- Company: Atkinson Rose LLP, a leading UK law firm in employment law.
- Benefits: Flexible remote work, competitive pay, and bonuses for hitting targets.
- Other info: Long-term role with training opportunities and a supportive team.
- Why this job: Make a real difference by helping people during stressful times.
- Qualifications: Experience in sales or lead qualification, excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Atkinson Rose LLP is a UK law firm specialising in employment law, with a strong pipeline of enquiries from people who have been offered (or are expecting) a settlement agreement from their employer. Our challenge is reaching them quickly enough to convert.
The role involves being the first point of human contact for prospects who've either filled in our website form, have called in or left a voicemail regarding a settlement agreement or an appointment with our HR team. Your job is to:
- Call new leads back within 5–15 minutes during working hours or outside working hours if that suits you.
- Have a short, empathetic, structured conversation to understand their situation.
- Qualify them against simple criteria (UK-employed, settlement agreement offered or anticipated, etc.).
- Book qualified prospects into a consultation with one of our solicitors or HR consultants.
- Log notes in our online CRM and follow up with non-responders using a provided cadence (call → Whatsapp → email).
You won't be giving legal advice - that's reserved for our solicitors. You'll be doing the warm, human part that turns an enquiry into a booked consultation.
You’ll be a strong fit if you have:
- Previous experience in appointment setting, sales, or lead qualification (B2C ideal).
- A calm, warm, professional telephone manner - many of these people are stressed about losing their jobs.
- UK-based with excellent spoken communication skills.
- Reliability and responsiveness - speed is the main attribute of this role.
- Attention to detail and ability to prioritise tasks.
- A proven track record in administration and diary management.
- A quiet workspace with good internet.
Nice to have (not essential):
- Experience in legal or a professional services setting.
- Any familiarity with UK employment basics (redundancy, settlement agreements, NDAs).
Logistics:
- Fully remote — work from home anywhere in the UK.
- Flexible hours to fit around childcare or other commitments — we're genuinely open to arrangements like school-hours only (e.g. 9:30am–2:30pm), split shifts, or covering specific days.
- Hourly rate: £15/hr with additional bonuses for meeting targets.
- Hours: we can offer what you would like, with a minimum of 20 hours per week, weekday business hours, with additional weekends or early evening callbacks if desirable.
- Ongoing role for the right person — the majority of our staff have been here for a number of years. We want to invest in training, and develop long term relationships, not have short term assignments with freelancers.
To apply: Please send a WhatsApp voice note (or short Loom) introducing yourself and detailing your relevant experience to 07821390031. We'll shortlist based on the voice note rather than CV alone as phone manner is the most important part of this role. Candidates will then be shortlisted for telephone interview.
We can only consider those based in the UK for this role - please do not apply if you are not based in the UK.
Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in London employer: Atkinson Rose
Contact Detail:
Atkinson Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in London
✨Tip Number 1
Be quick on the draw! When you see a job that fits, don’t wait around. Apply through our website and make sure to follow up with a voice note or Loom video. This shows you're proactive and ready to engage.
✨Tip Number 2
Practice your phone manner! Since this role is all about human connection, grab a friend and do some mock calls. Keep it warm and empathetic – you want to make those leads feel heard and understood.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. Being reliable and responsive is key, so make sure you’re on top of your game when it comes to scheduling.
✨Tip Number 4
Show your interest in the legal field! Brush up on UK employment basics like settlement agreements and redundancy. It’ll not only help you in conversations but also show that you’re genuinely interested in the role.
We think you need these skills to ace Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in London
Some tips for your application 🫡
Be Yourself: When you're sending in your voice note or Loom video, just be yourself! We want to hear your personality shine through. Show us your warm and calm telephone manner, as that's what really matters in this role.
Keep It Short and Sweet: Remember, we’re looking for a quick introduction. Aim for a concise overview of your relevant experience and why you’re interested in the role. A few minutes is all you need to make a great impression!
Show Your Empathy: Since you'll be dealing with people who might be stressed about their situations, it’s important to convey empathy in your application. Share any experiences where you've helped someone feel at ease, even if it's not directly related to sales.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you get the attention you deserve. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Atkinson Rose
✨Master the Art of Empathy
Since you'll be dealing with individuals who may be stressed about their job situations, it's crucial to practice empathy. Before your interview, think of scenarios where you can show understanding and support. This will help you convey a warm and professional telephone manner during your conversation.
✨Know Your Stuff
Familiarise yourself with UK employment basics, especially around settlement agreements and redundancy. Even though you won't be giving legal advice, having a solid understanding of these topics will help you engage more confidently with prospects and demonstrate your commitment to the role.
✨Showcase Your Responsiveness
Speed is key in this role, so prepare to discuss how you've successfully managed quick turnarounds in previous positions. Think of examples where you’ve had to prioritise tasks effectively and respond promptly to leads or clients, as this will highlight your reliability and responsiveness.
✨Practice Your Phone Manner
Since the initial contact is vital, practice your phone manner before the interview. Record yourself delivering a short introduction or answering common questions. This will help you refine your tone and clarity, ensuring you come across as calm and professional when speaking with potential clients.