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- Tasks: Engage with potential clients and convert enquiries into consultations with empathy and professionalism.
- Company: Atkinson Rose LLP, a leading UK law firm specialising in employment law.
- Benefits: Flexible remote work hours, competitive pay, and bonuses for meeting targets.
- Other info: Long-term role with opportunities for training and career growth.
- Why this job: Make a real difference by helping people during stressful times while working from home.
- Qualifications: Experience in sales or appointment setting, excellent communication skills, and a warm telephone manner.
The predicted salary is between 30000 - 30000 £ per year.
Atkinson Rose LLP is a UK law firm specialising in employment law, with a strong pipeline of enquiries from people who have been offered (or are expecting) a settlement agreement from their employer. Our challenge is reaching them quickly enough to convert.
The role involves:
- Being the first point of human contact for prospects who have either filled in our website form, called in, or left a voicemail regarding a settlement agreement or an appointment with our HR team.
- Calling new leads back within 5–15 minutes during working hours or outside working hours if that suits you.
- Having a short, empathetic, structured conversation to understand their situation.
- Qualifying them against simple criteria (UK-employed, settlement agreement offered or anticipated, etc.).
- Booking qualified prospects into a consultation with one of our solicitors or HR consultants.
- Logging notes in our online CRM and following up with non-responders using a provided cadence (call → WhatsApp → email).
You won’t be giving legal advice - that’s reserved for our solicitors. You’ll be doing the warm, human part that turns an enquiry into a booked consultation.
You’ll be a strong fit if you have:
- Previous experience in appointment setting, sales, or lead qualification (B2C ideal).
- A calm, warm, professional telephone manner - many of these people are stressed about losing their jobs.
- UK-based with excellent spoken communication skills.
- Reliability and responsiveness - speed is the main attribute of this role.
- Attention to detail and ability to prioritise tasks.
- A proven track record in administration and diary management.
- A quiet workspace with good internet.
Nice to have (not essential):
- Experience in legal or a professional services setting.
- Any familiarity with UK employment basics (redundancy, settlement agreements, NDAs).
Logistics:
- Fully remote - work from home anywhere in the UK.
- Flexible hours to fit around childcare or other commitments - we’re genuinely open to arrangements like school-hours only (e.g. 9:30am–2:30pm), split shifts, or covering specific days.
- Hourly rate: £15/hr with additional bonuses for meeting targets.
- Hours: we can offer what you would like, with a minimum of 20 hours per week, weekday business hours, with additional weekends or early evening callbacks if desirable.
- Ongoing role for the right person - the majority of our staff have been here for a number of years. We want to invest in training and develop long-term relationships, not have short-term assignments with freelancers.
To apply:
Please send a WhatsApp voice note (or short Loom) introducing yourself and detailing your relevant experience to 07821390031. We’ll shortlist based on the voice note rather than CV alone as phone manner is the most important part of this role. Candidates will then be shortlisted for a telephone interview.
We can only consider those based in the UK for this role - please do not apply if you are not based in the UK.
Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in England employer: Atkinson Rose
Contact Detail:
Atkinson Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in England
✨Tip Number 1
Make sure you’re quick on the draw! When a lead comes in, aim to call them back within 5-15 minutes. This shows you’re responsive and ready to help, which is key in converting those enquiries into booked consultations.
✨Tip Number 2
Practice your phone manner! Since you’ll be the first human contact for prospects, having a calm and warm tone can make all the difference. A little empathy goes a long way, especially when people are stressed about their job situations.
✨Tip Number 3
Get familiar with the basics of UK employment law. While you won’t be giving legal advice, understanding terms like settlement agreements and redundancy will help you qualify leads better and have more meaningful conversations.
✨Tip Number 4
Don’t forget to log everything! Keeping detailed notes in the CRM after each call is crucial. It helps you follow up effectively and ensures no lead falls through the cracks. Plus, it shows you’re organised and reliable!
We think you need these skills to ace Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in England
Some tips for your application 🫡
Be Yourself: When you're sending in your voice note or Loom, let your personality shine through! We want to hear your warm and professional telephone manner, so don’t be afraid to show us who you are.
Keep It Relevant: Make sure to highlight your experience in sales, lead qualification, or appointment setting. Relate your past roles to what we do at Atkinson Rose LLP, especially how you can help convert leads into consultations.
Show Your Empathy: Remember, many of our prospects are stressed about their situations. Share how you would approach these conversations with empathy and understanding, as this is key to the role.
Follow the Instructions: We’ve made it easy for you to apply! Make sure you send your voice note or Loom to the provided WhatsApp number. Following our application process shows that you’re detail-oriented and can follow instructions.
How to prepare for a job interview at Atkinson Rose
✨Master the Art of Empathy
Since you'll be dealing with individuals who may be stressed about their job situations, it's crucial to show empathy during your conversation. Practice active listening and prepare a few phrases that convey understanding and support. This will help you build rapport quickly.
✨Know Your Criteria Inside Out
Familiarise yourself with the qualifying criteria for leads. Make sure you can easily identify whether a prospect meets the requirements for booking a consultation. This will not only streamline your conversations but also demonstrate your professionalism and preparedness.
✨Be Quick on the Draw
Speed is key in this role! Set reminders or alarms to ensure you’re calling back leads within the 5–15 minute window. Practising your pitch beforehand can help you sound confident and efficient, making a great first impression.
✨Get Comfortable with the Tech
Since you'll be logging notes in an online CRM, make sure you're comfortable with the software before your interview. Familiarity with the tools will allow you to discuss your organisational skills confidently and show that you're ready to hit the ground running.