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- Tasks: Connect with potential clients and book consultations with our solicitors.
- Company: Atkinson Rose LLP, a leading UK law firm in employment law.
- Benefits: Flexible remote work, competitive pay, and bonuses for hitting targets.
- Other info: Long-term role with training opportunities and a supportive team.
- Why this job: Make a real difference by helping people during stressful times.
- Qualifications: Experience in sales or lead qualification, excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Atkinson Rose LLP is a UK law firm specialising in employment law, with a strong pipeline of enquiries from people who have been offered (or are expecting) a settlement agreement from their employer. Our challenge is reaching them quickly enough to convert.
The role involves being the first point of human contact for prospects who've either filled in our website form, have called in or left a voicemail regarding a settlement agreement or an appointment with our HR team. Your job is to:
- Call new leads back within 5–15 minutes during working hours or outside working hours if that suits you.
- Have a short, empathetic, structured conversation to understand their situation.
- Qualify them against simple criteria (UK-employed, settlement agreement offered or anticipated, etc.).
- Book qualified prospects into a consultation with one of our solicitors or HR consultants.
- Log notes in our online CRM and follow up with non-responders using a provided cadence (call → Whatsapp → email).
You won't be giving legal advice - that's reserved for our solicitors. You'll be doing the warm, human part that turns an enquiry into a booked consultation.
You’ll be a strong fit if you have:
- Previous experience in appointment setting, sales, or lead qualification (B2C ideal).
- A calm, warm, professional telephone manner - many of these people are stressed about losing their jobs.
- UK-based with excellent spoken communication skills.
- Reliability and responsiveness - speed is the main attribute of this role.
- Attention to detail and ability to prioritise tasks.
- A proven track record in administration and diary management.
- A quiet workspace with good internet.
Nice to have (not essential):
- Experience in legal or a professional services setting.
- Any familiarity with UK employment basics (redundancy, settlement agreements, NDAs).
Logistics:
- Fully remote — work from home anywhere in the UK.
- Flexible hours to fit around childcare or other commitments — we're genuinely open to arrangements like school-hours only (e.g. 9:30am–2:30pm), split shifts, or covering specific days.
- Hourly rate: £15/hr with additional bonuses for meeting targets.
- Hours: we can offer what you would like, with a minimum of 20 hours per week, weekday business hours, with additional weekends or early evening callbacks if desirable.
- Ongoing role for the right person — the majority of our staff have been here for a number of years. We want to invest in training, and develop long term relationships, not have short term assignments with freelancers.
To apply: Please send a WhatsApp voice note (or short Loom) introducing yourself and detailing your relevant experience to 07821390031. We'll shortlist based on the voice note rather than CV alone as phone manner is the most important part of this role. Candidates will then be shortlisted for telephone interview.
We can only consider those based in the UK for this role - please do not apply if you are not based in the UK.
Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in Ashton-under-Lyne employer: Atkinson Rose
Contact Detail:
Atkinson Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in Ashton-under-Lyne
✨Tip Number 1
Be quick on the draw! When you get a lead, make sure to reach out within that golden 5-15 minute window. It shows you're keen and ready to help, which is exactly what these prospects need.
✨Tip Number 2
Keep it human! Your job is to have a warm, empathetic chat with potential clients. Listen to their concerns and make them feel understood – this will help you qualify them better and set up those all-important consultations.
✨Tip Number 3
Stay organised! Use our online CRM to log notes and follow up with non-responders. A structured approach will keep you on top of your game and ensure no lead slips through the cracks.
✨Tip Number 4
Show off your personality! When applying through our website, don’t be shy in your voice note or Loom video. Let your phone manner shine through – it’s what we’re looking for, and it could be your ticket to landing the role!
We think you need these skills to ace Inbound Sales Caller / Lead Conversion Specialist — Remote, Flexible Hours in Ashton-under-Lyne
Some tips for your application 🫡
Be Yourself: When you're sending in your voice note or Loom, let your personality shine through! We want to hear the real you, so don’t be afraid to show a bit of warmth and empathy, especially since you'll be dealing with people who might be stressed.
Keep It Short and Sweet: Remember, we’re looking for a quick introduction. Aim for clarity and conciseness in your message. Highlight your relevant experience and why you think you'd be a great fit for the role without rambling on.
Show Your Understanding: Make sure to mention your understanding of the role and the challenges our prospects face. This shows us that you’re not just applying randomly but are genuinely interested in helping people during a tough time.
Follow the Instructions: We’ve made it easy for you to apply by asking for a voice note or Loom. Stick to this format and send it to the provided number. Following instructions is key, and it shows us you can pay attention to detail!
How to prepare for a job interview at Atkinson Rose
✨Master the Art of Empathy
Since you'll be dealing with individuals who may be stressed about their job situations, it's crucial to practice empathy. Before your interview, think of ways to express understanding and warmth in your tone. Role-play with a friend to get comfortable with this approach.
✨Know Your Stuff
Familiarise yourself with UK employment basics, especially around settlement agreements and redundancy. This knowledge will not only help you in the interview but also show that you're genuinely interested in the role and the firm's mission.
✨Showcase Your Responsiveness
Speed is key in this role, so prepare examples from your past experiences where you've demonstrated quick thinking and responsiveness. Be ready to discuss how you prioritise tasks and manage your time effectively during the interview.
✨Practice Your Phone Manner
Since the initial contact is via phone, your telephone manner is vital. Record yourself speaking or use a voice note to practice introducing yourself. Focus on clarity, warmth, and professionalism to make a great first impression.