At a Glance
- Tasks: Support daily operations, manage records, and liaise with customers and stakeholders.
- Company: Join a dynamic team at Atkinson Moss in Thetford.
- Benefits: Earn £14.08 per hour with opportunities for growth.
- Other info: Enjoy a supportive environment with potential for career advancement.
- Why this job: Make a real difference while developing your skills in a varied role.
- Qualifications: Experience in admin or customer service, strong organisational skills required.
Based in Thetford - with travel to Diss & Bury St Edmunds
Temporary £14.08 per hour
Immediate start
Atkinson Moss is delighted to be supporting our client in the search for an organised and proactive Operations Coordinator to join their team in Thetford. This is a varied role that combines administration, customer service, coordination, and field-based responsibilities. You will play a key role in supporting day-to-day operations, maintaining accurate records, liaising with customers and stakeholders, conducting visits, and ensuring services are delivered efficiently and effectively. This opportunity would suit candidates from a range of backgrounds including administration, customer service, housing, support work, property, facilities, or operational coordination.
Key Responsibilities- Provide administrative and operational support across a range of services.
- Maintain accurate records, reports, and customer information on internal systems.
- Conduct customer visits, appointments, and routine checks where required.
- Carry out property visits and inspections, reporting any issues identified.
- Liaise with customers, contractors, colleagues, and external agencies.
- Monitor and update case notes, records, and service documentation.
- Support the resolution of customer queries and concerns.
- Assist with compliance, health and safety, and safeguarding requirements.
- Identify and report maintenance and repair issues.
- Produce reports and correspondence as required.
- Manage a varied workload and prioritise tasks effectively.
- Participate in an on-call rota when required.
- Support wider team objectives and provide assistance to colleagues as needed.
- Previous experience in an administrative, customer service, coordination, support, property, or housing-related role.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Excellent verbal and written communication skills.
- Good attention to detail and ability to maintain accurate records.
- Confident using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Professional and approachable manner when dealing with customers and stakeholders.
- Full UK Driving Licence and access to a vehicle.
- Ability to obtain and maintain an Enhanced DBS check.
For more information, please contact Megan at Atkinson Moss.
Operations Coordinator in Thetford employer: Atkinson Moss
Atkinson Moss is an excellent employer, offering a supportive and dynamic work environment in Thetford, where you can thrive as an Operations Coordinator. With a focus on employee growth and development, we provide opportunities for training and advancement while fostering a collaborative culture that values teamwork and communication. Enjoy the unique advantage of working across multiple locations, including Diss and Bury St Edmunds, all while making a meaningful impact in the community through your role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Thetford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Atkinson Moss.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Atkinson Moss. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Coordinator in Thetford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Atkinson Moss.
How to prepare for a job interview at Atkinson Moss
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Atkinson Moss's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Atkinson Moss offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
