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For Companies At a Glance
- Tasks: Support customers by managing and allocating service requests efficiently.
- Company: Join a fantastic company in Kings Lynn known for its supportive culture.
- Benefits: Enjoy flexible home working, a competitive salary up to £30,000, and great perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Excellent organisational, communication, and IT skills are essential.
- Other info: Full-time, permanent role with a blend of remote and office work after training.
Atkinson Moss are proud to be representing a fantastic company in Kings Lynn in their search for an efficient, organised, and professional Service Coordinator. The successful candidate will provide support to customers to monitor, manage and allocate service requests.
Key duties include:
- Log, review, and allocate incoming tickets within agreed SLA’s
- Effective communication via telephone, email and within the ticket system
- Schedule and manage diaries ensuring clients and customers are kept fully up to date
- Accurate and up to date data entry/customer information
- Provide weekly and monthly reporting
- Working closely with other teams and team members to ensure a smooth and consistent service throughout
Essential Key Skills:
- Excellent organisational skills
- Great customer service and communication skills, verbal and written
- Excellent IT skills
- Ability to work in a fast-paced environment with a high level of accuracy
The role is offered on a full-time, permanent basis with flexibility for home working 4 days per week and one in the office, after the initial training period. Our client offers fantastic benefits and a basic salary up to £30,000 dependant on experience.
If you hold the relevant skills and experience, please apply online in the first instance. If you would like to discuss the role in more detail, please contact Wendy Wakefield or Lesley Freeman at Atkinson Moss.
Service Desk Coordinator employer: Atkinson Moss
Contact Detail:
Atkinson Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with common service desk software and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to hypothetical customer queries to show that you can handle various situations effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will help illustrate your organisational skills and ability to work under pressure.
✨Tip Number 4
Research the company culture and values of Atkinson Moss. Understanding their approach to customer service and teamwork can help you align your answers during the interview and show that you're a good fit.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and customer service experience. Use specific examples that demonstrate your ability to manage service requests and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Explain how your background aligns with the role of Service Desk Coordinator and express your enthusiasm for the position.
Showcase IT Proficiency: Since excellent IT skills are essential, mention any relevant software or systems you are familiar with. If you have experience with ticketing systems, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Atkinson Moss
✨Showcase Your Organisational Skills
As a Service Desk Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised workloads, especially in a fast-paced environment.
✨Communicate Clearly and Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer interactions in the past, both verbally and in writing, to showcase your strong communication skills.
✨Familiarise Yourself with Ticketing Systems
Understanding how ticketing systems work will give you an edge. If possible, research common platforms used in service coordination and be prepared to discuss any relevant experience you have with similar tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to allocate resources or manage service requests under pressure, and be ready to explain your thought process and the outcomes.
