At a Glance
- Tasks: Be the friendly face of our office while managing admin tasks and supporting the team.
- Company: Join Atkinson Moss, a dynamic professional services firm in Norwich.
- Benefits: Competitive salary, fixed-term contract, and a supportive work environment.
- Other info: Perfect for those looking to kickstart their career in a vibrant team.
- Why this job: Make a real difference by creating a welcoming atmosphere for clients and colleagues.
- Qualifications: Strong communication skills and previous admin experience preferred.
The predicted salary is between 27800 - 27800 £ per year.
Norwich
Salary is dependent on experience
13 month fixed term contract
8:00am to 4:30pm, Monday to Friday
Starting early August
Atkinson Moss are seeking a highly organised and proactive Reception & Office Administrator to provide efficient administrative and reception support as part of a busy professional services environment. This role sits within the Business Support team, playing a key part in delivering an exceptional front of house experience while also supporting wider operational and administrative functions across the business.
Key Responsibilities
- Provide daily front of house and reception cover for all visitors and team members
- Welcome clients and prepare refreshments, including tea and coffee
- Maintain a log of all visitors
- Arrange and coordinate client meetings
- Book and manage meeting rooms for staff
- Support appointment coordination for senior team members
- Liaise with clients regarding documents, queries, and general requests
- Handle incoming calls in a professional and efficient manner
- Provide administrative support across all departments
- Carry out filing, scanning, and archiving of client correspondence
- Maintain records of books, files, and client collection items, including obtaining signatures on release
- Carry out general typing duties, including emails, document formatting, and data input
- Manage incoming and outgoing post, including sorting, scanning, and distribution
- Act as a key point of contact for branch-related administration, including printing and posting requirements
- Handle sensitive information with the highest level of discretion
The Candidate
- A strong team player with a positive, can-do attitude
- Friendly, approachable, and highly engaged
- Excellent attention to detail and high levels of accuracy
- Strong written and verbal communication skills
- Proactive and able to work effectively as part of a team
- Confident using Microsoft Office and able to adapt to new systems quickly
- Strong time management and problem-solving skills
- Previous experience in a similar administrative or front of house role
- Experience within professional services is desirable but not essential
For more information, please contact Megan at Atkinson Moss.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Office Administrator in Norwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Atkinson Moss.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Atkinson Moss. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Reception & Office Administrator in Norwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Atkinson Moss.
How to prepare for a job interview at Atkinson Moss
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Atkinson Moss's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Atkinson Moss offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
