At a Glance
- Tasks: Provide IT support, troubleshoot issues, and configure new equipment.
- Company: Local MSP with a strong teamwork culture and growth opportunities.
- Benefits: Annual bonus, private healthcare, long service bonus, and training.
- Other info: Great career growth potential and multiple tech roles available.
- Why this job: Join a supportive team and enhance your skills in a dynamic environment.
- Qualifications: Experience with Windows OS, Microsoft 365, and basic networking.
The predicted salary is between 25000 - 35000 € per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below. Annual Bonus, Private Healthcare, Long Service Bonus, and Training!
Are you an IT Support Technician or IT Support Engineer and feel like you’re being held back in your current role? This local MSP encourages their Engineers to get involved in all levels of tickets, whilst still being dedicated to their most comfortable level of ability. With a “Teamwork” approach to getting through tickets, your day-to-day will be mixed from standard service desk problems to project planning and implementation. You will be supported in your growth through training and gaining the right qualifications.
Responsibilities:- Acting as the initial point of contact for incoming calls to the service desk
- Monitoring ticketing system and triaging new tickets appropriately
- Troubleshooting issues both remotely and on site
- Configuring new equipment as per project specifications
- Willingness to participate in an on-call support rota and occasional pre-planned out-of-hours project work
- Experience troubleshooting Windows desktop operating systems
- Experience troubleshooting Microsoft 365 apps including OneDrive/Teams
- Ability to diagnose basic networking issues
- Familiarity with Routers, Switches, Access Points and other networking hardware
If you’re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and Suffolk.
IT Support Technician in Norwich employer: Atkinson Moss
Join a dynamic local MSP that values teamwork and encourages IT Support Technicians to engage with a variety of tasks, from service desk issues to project planning. With a strong focus on employee development, you will benefit from comprehensive training, private healthcare, and bonuses, all within a supportive work culture that fosters growth and collaboration in the vibrant Norfolk and Suffolk area.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at local MSPs. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews or networking events. Bring up specific examples of how you've tackled issues with Windows or Microsoft 365 apps.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or recruiter, like Shaun Lohan at Atkinson Moss, and express your interest.
✨Tip Number 4
Keep learning! Stay updated on the latest tech trends and tools relevant to IT support. This not only boosts your confidence but also makes you a more attractive candidate when applying through our website.
We think you need these skills to ace IT Support Technician in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows desktop operating systems and Microsoft 365 apps. We want to see how your skills match the job specs, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Technician role and how your background makes you a perfect fit. We love seeing genuine enthusiasm!
Follow the Application Instructions:Be sure to follow the application instructions carefully. Include your up-to-date CV and any other requested documents. We appreciate attention to detail, and it shows us you’re serious about the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it’s super easy!
How to prepare for a job interview at Atkinson Moss
✨Know Your Tech
Brush up on your knowledge of Windows desktop operating systems and Microsoft 365 apps. Be ready to discuss specific troubleshooting scenarios you've encountered, as this will show your practical experience and problem-solving skills.
✨Showcase Teamwork
Since the company values a teamwork approach, prepare examples of how you've collaborated with others in past roles. Highlight any experiences where you worked together to resolve issues or improve processes.
✨Understand the Role
Familiarise yourself with the responsibilities listed in the job description. Be prepared to explain how your skills align with their needs, especially regarding ticket triaging and on-site troubleshooting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support structure and training opportunities. This shows your genuine interest in growth and helps you gauge if the role is the right fit for you.
