At a Glance
- Tasks: Lead a turnaround in a call centre, driving performance and accountability.
- Company: Atkinson Moss Leadership recruitment, known for impactful leadership roles.
- Benefits: Competitive salary with potential for extension and career growth.
- Other info: Full operational autonomy in a dynamic environment.
- Why this job: Make a real difference by reshaping processes and energising teams.
- Qualifications: Senior leadership experience in call centres and proven turnaround success.
The predicted salary is between 31500 - 38500 £ per year.
- Role Type: Full-Time, Initial 3 month temporary assignment with a view to extension
- Salary range: £(phone number removed) The Role Atkinson Moss Leadership recruitment are seeking a commercially driven Business Consultant to lead a complete operational and performance turnaround across our clients call centre.
This is a high-impact leadership role for someone who thrives on stepping into an underperforming environment, introducing structure, driving accountability, and building a high-margin sales engine.
You will have full operational autonomy to reshape processes, upgrade performance management, and instill a sharp, high-energy sales culture.
Key Responsibilities
- Turnaround Strategy: Diagnose current floor performance, refine sales methodologies, and execute a clear growth strategy.
- Structure & KPIs: Implement rigorous metrics, pipeline tracking, dialler optimization, and activity targets across inbound/outbound teams.
- Floor Leadership: Re-energize the floor through active management, structured 1-to-1 coaching, and performance management.
- Talent Development: Redesign incentive structures and career pathways to motivate, retain, and recruit top sales talent. Requirements
- Call Centre Expertise: Deep senior leadership experience (Sales Director / Head of Sales) directly within a call centre or contact centre environment.
- Proven Turnaround Track Record: Evidence of transforming underperforming sales teams into high-yielding operations.
- Operational Precision: Strong mastery of call centre metrics, conversion rates, and workflow structures.
- Hands-On Style: A visible, decisive leader who drives standards directly on the floor. In the first instance, click apply
Business Consultant/Call Centre in Norwich employer: Atkinson Moss
Atkinson Moss Finance is an exceptional employer, offering a fully remote role that provides flexibility and autonomy for the Accounts Assistant position. With a strong focus on employee growth and a dynamic work culture, team members are encouraged to innovate and contribute to the company's ambitious expansion plans across the UK and Europe. Joining this well-established global business means being part of a results-driven environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Business Consultant/Call Centre in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkinson Moss. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkinson Moss before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Consultant/Call Centre in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkinson Moss:Your cover letter is your chance to shine! Tell us why you want to work at Atkinson Moss specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkinson Moss!
How to prepare for a job interview at Atkinson Moss
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
