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For Companies At a Glance
- Tasks: Provide 1st Line IT support and resolve customer queries with professionalism.
- Company: Forward-thinking IT Managed Service Provider in Norwich.
- Benefits: Progressive training, qualifications support, and a collaborative work environment.
- Why this job: Kickstart your IT career and make a real difference in customer service.
- Qualifications: Strong customer service skills and a keen interest in IT.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.
Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.
Role Overview:
Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk.
Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively.
Key Responsibilities:
- Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
- Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
- Understand when work should be escalated to save prolonged time spent on issues
- Working as part of a team to help meet KPI’s and customer satisfaction
Varying levels of the exposure to the following will be beneficial:
Skills:
- Microsoft 365
- Windows Desktops
- Networking
- Wireless
- Router/Firewall configuration
- Backup software administration
If interested in starting your IT career, please Apply NOW!
Junior Systems Engineer employer: Atkinson Moss
Contact Detail:
Atkinson Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Systems Engineer
✨Tip Number 1
Network like a pro! Attend local IT meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Junior Systems Engineer, get comfortable chatting about tech. Role-play with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace Junior Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Systems Engineer role. Highlight any relevant IT experience, especially with Microsoft cloud and customer service skills, to show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you want to join our team and how your background makes you the perfect candidate.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your answers are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Atkinson Moss
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows desktops, and basic networking concepts. Being able to discuss these topics confidently will show that you're not just interested in the role but also have a foundational understanding of the tools you'll be working with.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you’ve successfully helped someone solve a problem. Be ready to share how you listened to their needs and provided reassurance, as this will highlight your customer-focused approach.
✨Practice Your Phone Manners
As a Junior Systems Engineer, you'll be answering calls and logging tickets. Practise speaking clearly and concisely, and maybe even do a mock call with a friend. This will help you feel more comfortable and ensure you can communicate effectively during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their training programmes and how they support career development. This shows that you’re genuinely interested in growing with the company and aligns with their ethos of helping engineers achieve qualifications.
