At a Glance
- Tasks: Support customers with fuel services and manage orders efficiently.
- Company: Established business on the outskirts of Norwich with a friendly atmosphere.
- Benefits: Competitive salary, hybrid work, free lunch, and generous leave.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Join a dynamic team and build relationships while making a real impact.
- Qualifications: Customer service experience and knowledge of the fuel industry preferred.
Location: Outskirts of Norwich, Norfolk
Salary: £31,500 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
Own transport essential due to location
Atkinson Moss is currently recruiting for a Fuel & Customer Service Specialist to join a well-established business based on the outskirts of Norwich. This is a varied role combining customer service, account management and fuel coordination, ideal for someone who has previous experience within the fuel industry and enjoys building relationships with customers and suppliers.
The Role
- Providing advice and support to customers across a range of fuel services
- Managing customer enquiries via telephone, email and online platforms
- Processing orders accurately and efficiently
- Liaising with suppliers to ensure competitive pricing and reliable delivery
- Keeping customers updated throughout the order process and resolving any issues
- Supporting the administration of fuel-related services and systems
- Investigating unsuccessful quotations and identifying opportunities for improvement
- Building strong relationships with customers and suppliers
- Identifying opportunities to increase customer engagement and promote additional products and services
- Supporting seasonal sales activity and upselling where appropriate
- Working with internal teams to resolve customer and supplier queries
You’ll ideally have:
- Previous experience in a customer service or customer-facing role
- Experience and/or knowledge of the fuel industry
- Excellent communication and relationship-building skills
- Strong organisational and administrative skills
- Excellent attention to detail and accuracy
- Good IT skills and confidence using different systems
- Strong problem-solving and analytical skills
- The ability to manage multiple priorities in a busy environment
Benefits
- 8% employer pension contribution
- 26 days’ annual leave plus bank holidays, increasing with service
- Birthday off if it falls on a working day
- Free daily lunch
- Employee discount scheme
- Life assurance at 2 x salary
- Optional private health insurance
- Discounted gym membership
- Salary sacrifice car scheme
- Hybrid working
If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk.
Fuel & Customer Service Specialist employer: Atkinson Moss
Atkinson Moss is an exceptional employer located in North Norwich, offering a dynamic work environment where you can lead a dedicated team and make a significant impact on the finance operations. With competitive benefits and a focus on employee growth, this company fosters a culture of collaboration and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers in accounts payable.
StudySmarter Expert Advice🤫
We think this is how you could land Fuel & Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkinson Moss. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkinson Moss before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fuel & Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkinson Moss:Your cover letter is your chance to shine! Tell us why you want to work at Atkinson Moss specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkinson Moss!
How to prepare for a job interview at Atkinson Moss
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
