At a Glance
- Tasks: Manage client accounts, build relationships, and drive revenue growth.
- Company: Join a global organisation with a supportive team culture.
- Benefits: Competitive salary, hybrid working, private medical insurance, and ongoing development.
- Other info: Enjoy a flexible work environment and opportunities for career growth.
- Why this job: Make an impact by helping clients succeed while achieving your own targets.
- Qualifications: Sales or account management experience with strong communication skills.
Atkinson Moss are currently recruiting for a Client Account Manager to join a global organisation based in Norwich. This is an exciting opportunity for someone with a strong background in sales, account management, or customer success who enjoys building client relationships and working towards revenue targets.
In this role, you will manage a portfolio of supplier accounts, acting as the primary point of contact for your clients. You will be responsible for supporting account growth, securing renewals, increasing product engagement, and ensuring a high level of customer satisfaction.
Salary is £27,500, with uncapped quarterly bonus potential. Typical earnings are around £40,000, although there is the opportunity to earn more. Working hours are Monday to Friday, 9:00am to 5:00pm.
Key Responsibilities:- Managing a portfolio of client accounts and building strong, long-term relationships
- Acting as the main point of contact for account queries and day-to-day support
- Delivering revenue targets through renewals, account growth, and additional business opportunities
- Forecasting revenue and maintaining a healthy sales pipeline
- Developing account plans to identify opportunities for growth and increased engagement
- Working closely with internal teams to ensure smooth service delivery and resolve client issues
- Supporting clients with product submissions and ensuring coverage targets are achieved
- Monitoring customer satisfaction and implementing engagement plans where required
- Experience working in a target-driven sales, account management, or customer facing role
- Proven track record of achieving and exceeding revenue targets and KPIs
- Experience managing pipelines and identifying opportunities for business growth
- Excellent communication and relationship-building skills
- Highly organised with strong attention to detail and time management skills
- Comfortable working in a fast-paced environment and managing multiple priorities
- A collaborative team player with a proactive approach
- Hybrid and flexible working environment
- Private medical insurance
- Ongoing learning and development opportunities
- Excellent team culture and supportive working environment
- Employee Assistance Programme (EAP)
- Volunteer days and additional employee benefits
For more information, please contact Megan at Atkinson Moss.
Client Account Manager in Earlham employer: Atkinson Moss
Atkinson Moss Finance is an exceptional employer, offering a fully remote role that provides flexibility and autonomy for the Accounts Assistant position. With a strong focus on employee growth and a dynamic work culture, team members are encouraged to innovate and contribute to the company's ambitious expansion plans across the UK and Europe. Joining this well-established global business means being part of a results-driven environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Earlham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkinson Moss. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkinson Moss before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Earlham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkinson Moss:Your cover letter is your chance to shine! Tell us why you want to work at Atkinson Moss specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkinson Moss!
How to prepare for a job interview at Atkinson Moss
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
