At a Glance
- Tasks: Be the go-to person for customer queries and manage orders with a friendly touch.
- Company: Join a well-established business on the outskirts of Norwich.
- Benefits: Enjoy 26 days off, free lunch, and discounts galore!
- Other info: Hybrid working with a supportive team and plenty of growth opportunities.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Previous customer service experience and great communication skills are a must.
Location: Outskirts of Norwich, Norfolk
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent
Working Pattern: Hybrid – 1 day working from home per week
Own transport essential due to location
Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich. This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service. Working within the Fuel team, you’ll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.
Key Responsibilities
- Acting as the first point of contact for customer enquiries
- Responding to customers via telephone and email
- Processing and managing customer orders
- Building strong customer relationships
- Managing the team inbox and responding to queries promptly
- Liaising with suppliers and internal teams
- Resolving customer queries and issues
- Keeping customer records accurate and up to date
- Monitoring customer requirements and ensuring orders are placed when needed
- Gathering feedback and supporting service improvements
About You
We’re looking for someone who genuinely enjoys working with customers and takes pride in providing a great service. You’ll ideally have:
- Previous customer service or customer-facing experience
- Excellent communication skills
- A friendly, professional and approachable manner
- Strong attention to detail and accuracy
- Good problem-solving and organisational skills
- The ability to manage multiple enquiries and prioritise effectively
- Good IT skills, including Microsoft Office
- A proactive and positive approach
Benefits
- 8% employer pension contribution
- 26 days’ annual leave plus bank holidays, increasing with service
- Birthday off if it falls on a working day
- Free daily lunch from the onsite café
- Discounts with hundreds of retailers and suppliers
- Life assurance at 2 x salary
- Optional private health insurance
- Discounted gym membership
- Cycle to work scheme
- Salary sacrifice car scheme
- Hybrid working
- Free onsite parking
If you’re interested in applying or require more information, please contact Megan Reeve at Atkinson Moss. If you have an up-to-date CV please include it with your email.
Not the job for you? Please do reach out as we have multiple Office Support Jobs available in Norfolk and Suffolk.
Customer Service Coordinator employer: Atkinson Moss
Atkinson Moss is an exceptional employer located in North Norwich, offering a dynamic work environment where you can lead a dedicated team and make a significant impact on the finance operations. With competitive benefits and a focus on employee growth, this company fosters a culture of collaboration and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers in accounts payable.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkinson Moss. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkinson Moss before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkinson Moss:Your cover letter is your chance to shine! Tell us why you want to work at Atkinson Moss specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkinson Moss!
How to prepare for a job interview at Atkinson Moss
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
