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- Tasks: Onboard new clients and ensure they have a fantastic experience with their subscription.
- Company: Join a vibrant company dedicated to excellent customer service and member satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the go-to person for members, making a real impact on their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: No cold calling involved; just genuine interactions with clients.
My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members’ go to for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription. The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!
Responsibilities include:
- Delivering excellent customer service through maintaining good relationships
- Providing knowledge and assisting with any customer enquiry
- Providing support to the sales team
- Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
- Recording incoming email and phone enquiries rapidly and efficiently
- Excellent telephone skills and a persuasive demeanour
- Use of Word, Excel, Publisher
- Gathering market and customer information as input to sales activities
Experience:
- Customer Service background within office environment
- Computer skills needed preferably previous experience was computer based
- Experience in contacting businesses on the phone as well as face to face – this does not involve any cold calling
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield.
Customer Membership Onboarder employer: Atkinson Moss
Contact Detail:
Atkinson Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Membership Onboarder
✨Tip Number 1
Familiarise yourself with the company's values and mission. This will help you align your communication style and approach to customer service with what they prioritise, making you a more appealing candidate.
✨Tip Number 2
Practice your telephone skills by role-playing common customer scenarios with a friend. This will boost your confidence and help you develop a persuasive demeanour, which is crucial for this role.
✨Tip Number 3
Gather insights about the company’s current customer base and their feedback. Being knowledgeable about existing members' experiences can set you apart during discussions and show your proactive approach.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Membership Onboarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to maintain good relationships and provide excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer enquiries in the past and how you can contribute to a positive customer experience.
Highlight Communication Skills: Since the role requires confident communication, ensure you demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of effective communication in previous roles.
Showcase Technical Proficiency: Mention your familiarity with Word, Excel, and Publisher in your application. If you have any specific examples of how you've used these tools to enhance customer service or streamline processes, include them to strengthen your application.
How to prepare for a job interview at Atkinson Moss
✨Show Your Enthusiasm
As a Customer Membership Onboarder, your enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate that you are genuinely interested in providing excellent customer service.
✨Prepare for Customer Scenarios
Think of common customer enquiries and how you would handle them. Be ready to discuss specific examples from your past experience where you successfully resolved issues or provided exceptional service. This will showcase your problem-solving skills.
✨Highlight Communication Skills
Since the role requires confident communication, be prepared to demonstrate your verbal and written skills. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and persuasively.
✨Familiarise Yourself with Tools
The job mentions the use of Word, Excel, and Publisher. Brush up on these tools before the interview. Being able to discuss your proficiency with these applications will show that you are ready to hit the ground running.
