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- Tasks: Onboard new clients and ensure they have a fantastic experience with their membership.
- Company: Join a vibrant company dedicated to providing excellent customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the go-to person for members, making a real impact on their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: No cold calling involved; just genuine interactions with clients.
The predicted salary is between 28800 - 48000 £ per year.
My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members' 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription. The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!
Responsibilities include:
- Delivering excellent customer service through maintaining good relationships
- Providing knowledge and assisting with any customer enquiry
- Providing support to the sales team
- Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
- Recording incoming email and phone enquiries rapidly and efficiently
- Excellent telephone skills and a persuasive demeanour
- Use of Word, Excel, Publisher
- Gathering market and customer information as input to sales activities
Experience:
- Customer Service background within office environment
- Computer skills needed preferably previous experience was computer based
- Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield.
Customer Membership Onbaorder employer: Atkinson Moss
Contact Detail:
Atkinson Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Membership Onbaorder
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your responses during any interviews, showcasing how you can contribute to our customer-centric approach.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent telephone skills and a persuasive demeanour, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared with examples of how you've handled similar situations in the past can demonstrate your problem-solving abilities and commitment to providing excellent service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding how to best fit into our team.
We think you need these skills to ace Customer Membership Onbaorder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to maintain good relationships and provide excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer enquiries in the past and how you can contribute to a positive customer experience.
Highlight Communication Skills: Since the role requires confident communication, ensure you demonstrate your written and verbal communication skills in your application. Use clear and concise language, and consider including examples of effective communication in previous roles.
Showcase Technical Proficiency: Mention your familiarity with Word, Excel, and Publisher in your application. If you have any specific examples of how you've used these tools to enhance customer service or support sales activities, include them to strengthen your application.
How to prepare for a job interview at Atkinson Moss
✨Show Your Enthusiasm
As a Customer Membership Advisor, your enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate your passion for customer service and your eagerness to contribute positively to the team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to discuss how you would handle specific enquiries or complaints. Use examples from your past experience to illustrate your problem-solving skills and ability to maintain positive relationships with customers.
✨Demonstrate Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain how you would communicate with clients or report feedback to the sales team, so be prepared to showcase your persuasive demeanour.
✨Familiarise Yourself with Relevant Tools
The job mentions the use of Word, Excel, and Publisher. Brush up on these tools before the interview. Being able to discuss your proficiency with these applications will show that you are ready to hit the ground running and can efficiently manage customer enquiries.
