At a Glance
- Tasks: Lead the Front of House team and ensure exceptional client service.
- Company: Join a supportive firm in Bury St Edmunds with a friendly atmosphere.
- Benefits: Enjoy generous holidays, health care, and life assurance.
- Other info: Full-time role with travel across multiple offices.
- Why this job: Make a real impact on client experiences while developing your leadership skills.
- Qualifications: Experience in client-facing roles and strong organisational skills required.
The predicted salary is between 25762 - 31486 £ per year.
- Client Care & Front of House Team Leader
- Client Care & Front of House Team Leader
- JOB LOCATION
- Bury St Edmunds
- SALARY
- Competitive
- START DATE
- As soon as possible
BENEFITS
- Generous holiday entitlement , Health Care Plan , Life Assurance
- SUMMARY OF ROLE
We’re looking for a friendly, organised and proactive individual to join our Bury St Edmunds office as our Client Care & Front of House Team Leader.
DETAILS
This is a hands-on role at the heart of the Firm, leading by example to ensure our clients receive an exceptional welcome and service every time they contact or visit us.
As the first point of contact for many of our clients, you will play a vital role in creating a positive experience while supporting the smooth day-to-day running of the office.
You’ll work closely with colleagues across the Firm, providing guidance and support to the Front of House team and helping maintain the high standards we pride ourselves on.
About the Role
As our Client Care & Front of House Team Leader, you will be a key member of the team, combining excellent client care, administration and organisational skills with the ability to support and motivate others.
Key Responsibilities
- Providing a warm, professional welcome to clients and visitors.
- Leading by example to deliver outstanding client service.
- Ensuring telephone calls are answered promptly and professionally.
- Handling enquiries efficiently, directing them to the appropriate person or taking accurate messages.
- Supporting and coordinating Front of House team rota and activities to ensure consistent service standards.
- Sorting and distributing incoming and outgoing post.
- Scanning, printing and preparing documents.
- Delivering post and documentation to the Post Office and other Firm offices as required.
- Processing client payments accurately and efficiently.
- Assisting with a range of administrative duties across the Firm.
- Ensuring office supplies are maintained and ordered in a timely manner.
- Taking pride in keeping reception and office areas welcoming, organised and professional.
- Liaising with external suppliers and service providers.
- Providing occasional cover at other Suffolk offices when required.
- Acting as a point of support and guidance for Front of House colleagues, helping to maintain an efficient and collaborative team environment.
- What we’re looking for
To be successful in this role, you’ll be someone who enjoys working with people, takes ownership of tasks, and naturally leads by example.
You will have
- Excellent organisational and administrative skills, with the ability to multi-task effectively.
- Strong attention to detail and a proactive approach.
- Previous experience in a client-facing leadership role, reception, customer service or administrative role.
- The confidence to support and guide colleagues while remaining a strong team player.
- The ability to manage competing priorities and remain calm under pressure.
- A professional, approachable and friendly manner when dealing with clients and visitors.
- Strong communication skills and a commitment to delivering excellent service.
- Good IT skills, including proficiency in Microsoft Office.
- A full driving licence and access to your own transport, as travel between offices will be required on a regular basis.
- Working arrangements
- Full-time hours: Monday to Friday, 9:00am – 5:00pm
- Own car essential
- Travel across all offices (Bury St Edmunds, Sudbury, Framlingham and Halesworth)
This is an opportunity to play a central role within a supportive and professional team.
You’ll have the chance to make a real impact on our clients’ experience while helping to shape and support our Front of House service across the Firm.
If you’re passionate about delivering excellent client care, enjoy working with people and are looking for a role where you can lead through example rather than management, we’d love to hear from you.
We are committed to recruiting on merit and suitability for every role, on the basis of qualifications and experience.
All applications are considered fairly and equally regardless of sexual orientation, race, disability, religious beliefs, age and any other protected characteristic.
We ensure equal opportunity at every stage of the recruitment process.
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Client Care & Front of House Team Leader employer: Atkins Dellow LLP
Join our vibrant team in Bury St Edmunds as a Client Care & Front of House Team Leader, where you'll enjoy a supportive work culture that values exceptional client service and teamwork. With generous holiday entitlement, a comprehensive health care plan, and opportunities for personal growth, we empower our employees to thrive while making a meaningful impact on our clients' experiences. Embrace the chance to lead by example in a role that combines your passion for client care with a collaborative environment, all within a professional and welcoming office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care & Front of House Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Atkins Dellow LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Atkins Dellow LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care & Front of House Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Atkins Dellow LLP:Your cover letter is your chance to shine! Tell us why you want to work at Atkins Dellow LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Atkins Dellow LLP!
How to prepare for a job interview at Atkins Dellow LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
