At a Glance
- Tasks: Lead and inspire your team to deliver exceptional guest experiences in a fast-paced environment.
- Company: Join atis, a rapidly growing company passionate about healthy food and great service.
- Benefits: Earn £14.50 per hour plus bonuses, enjoy free meals, discounts, and gym perks.
- Other info: Enjoy a supportive culture with opportunities for career growth and development.
- Why this job: Take ownership of your shift and make a real impact on your team's success.
- Qualifications: Experience in a supervisory role and a passion for customer service are essential.
The predicted salary is between 14.5 - 14.5 £ per hour.
Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour
Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week)
Job Type: Permanent (full-time or part-time)
atis is seeking an experienced and driven Front of House Supervisor to join our team. This role is for someone who doesn't just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience. atis is a rapidly growing company with opportunities for brilliant people to develop and progress into management. We value an upbeat, positive and memorable guest experience and invite applications from those who share this passion and have leadership skills to inspire a team to deliver it.
We're looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks.
Responsibilities
- Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts.
- Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people's skills.
- Taking full accountability for the shift - standards, pace, guest experience, and operational performance.
- Handling customer feedback and on-shift challenges with composure and good judgement.
- Communicating clearly and confidently with both your team and with management.
- Ensuring food safety, hygiene and atis standards are upheld at all times.
- Being the go-to person your team can rely on - leading by example in everything you do.
- Supporting the management team with stock taking, stock control and the ordering of stock.
You’ll thrive here if you have / are
- Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.
- Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture.
- A genuine enjoyment for interacting with people; colleagues and customers. We expect exceptional customer service!
- You bring positive energy - the kind that lifts the room, inspires your team and makes both guests and colleagues feel welcome.
- You show up - for your team and your guests, leading from the front and going beyond your job description when it matters.
- You obsess over quality - in the guest experience, in your team's output, in the small details others might miss.
- You're driven and excited by fast pace and constant movement - we don't sit still. You spot what needs doing and make sure it gets done.
- You communicate clearly, openly, directly, and always with kindness. You take accountability and hold your team to the same high standard - we have no time for blame culture.
- A natural coach - someone who gets real satisfaction from seeing others improve and succeed.
- Composure under pressure and the ability to make quick, confident decisions.
- A passion for good, healthy food.
- Food safety knowledge and best practices.
What do we offer you?
- Generous bonus scheme - up to £1.25 per hour, with additional opportunities at management level.
- Free atis meal daily - healthy, filling and delicious.
- 50% personal dining discount when you eat at any of our stores, outside of work hours.
- 30% friends & family discount at atis.
- Pension scheme.
- Enhanced parental leave policy.
- Gym discounts.
- Cycle to Work scheme.
- atis football league - all levels welcome!
Culture & Belonging
- Your birthday off - paid!
- Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.
- Industry leading internal progression rates with clear development plans - we want you to grow into management.
- Paid charity days.
- Regular staff parties & events.
atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.
Front of House Supervisor in London employer: Atisfood
At atis, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Front of House Supervisor, you'll not only enjoy competitive pay and generous bonuses but also benefit from a range of perks including free meals, discounts, and opportunities for career progression within our rapidly growing company. Join us in creating memorable guest experiences while developing your leadership skills in a positive environment that values kindness and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Atisfood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Atisfood
Don't be shy about reaching out to Atisfood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Atisfood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Atisfood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
