Front of House Team Leader in London

Pay Rate: £14.50 per hour + bonus of up to £1.25 per hour

Salary Equivalent: £33,930 p/a + bonus (based on a 45 hour week)

Job Type: Permanent (full-time)

We are looking for an experienced and driven Front of House Leader to join atis – someone who doesn’t just keep things running, but raises the standard for everyone around them. This role requires real ownership of the shift, the team, and the guest experience.

We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, every day, but we aren’t just product obsessed – we believe the experience has to be as vibrant as the food. If you share a passion for delivering upbeat, positive and memorable experiences and have the leadership skills to inspire a team to do the same, we want to hear from you!

We’re looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks!

What you’ll be doing:

• Leading and motivating your team through high‑volume service – staying calm, decisive and positive when it counts.
• Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people’s skills.
• Taking full accountability for the shift – standards, pace, guest experience, and operational performance.
• Handling customer feedback and on‑shift challenges with composure and good judgement.
• Communicating clearly and confidently with both your team and with management.
• Ensuring food safety, hygiene and atis standards are upheld at all times.
• Being the go‑to person your team can rely on – leading by example in everything you do.
• Supporting the management team with stock taking, stock control and the ordering of stock.

You’ll thrive here if you have / are:

• Proven experience in a supervisory or leadership role in a fast‑paced, high‑volume hospitality environment.
• Someone who leads by example – rolling up their sleeves while keeping an eye on the bigger picture.
• A genuine enjoyment for interacting with people – colleagues and customers. Exceptional customer service is expected.
• You bring positive energy that lifts the room, inspires your team and makes both guests and colleagues feel welcome.
• You show up for your team and your guests, leading from the front and going beyond your job description when it matters.
• You obsess over quality – in the guest experience, in your team’s output and in the small details others might miss.
• You’re driven and excited by fast pace and constant movement – you spot what needs doing and make sure it gets done.
• You communicate clearly, openly, directly and always with kindness. You take accountability and hold your team to the same high standard – we have no time for blame culture.
• A natural coach – someone who gets real satisfaction from seeing others improve and succeed.
• Composure under pressure and the ability to make quick, confident decisions.
• A passion for good, healthy food.
• Food safety knowledge and best practices.

What do we offer you?

• Financial
• Generous bonus scheme – up to £1.25 per hour, with additional opportunities at management level.
• Free atis meal daily – healthy, filling and delicious.
• 50% personal dining discount when you eat at any of our stores, outside of work hours.
• 30% friends & family discount at atis.
• Pension scheme.
• Enhanced parental leave policy.
• Physical
• Gym discounts.
• Cycle to Work scheme.
• atis football league – all levels welcome!
• Culture & Belonging
• Your birthday off – paid!
• Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.
• Industry leading internal progression rates with clear development plans – we want you to grow into management.
• Paid charity days.
• Regular staff parties & events.

atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.