At a Glance
- Tasks: Lead and inspire your team to deliver exceptional guest experiences in a vibrant environment.
- Company: Join atis, a rapidly growing company passionate about healthy food and positive experiences.
- Benefits: Generous bonuses, free meals, discounts, and mental health support.
- Other info: Enjoy a supportive culture with opportunities for career growth and development.
- Why this job: Take ownership of your shift and make a real impact on your team's success.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 14.5 - 14.5 £ per hour.
We are looking for an experienced and driven Front of House Supervisor to join atis - someone who doesn't just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team, and the guest experience. We are a rapidly growing company with plenty of opportunities for brilliant people to develop and progress into management. atis is embodied by our powerful, healthy food. We prepare our products fresh in house, every day, but we aren't just product obsessed - we believe the experience has to be as vibrant as the food. So if you share a passion for delivering upbeat, positive and memorable experiences, and have the leadership skills to inspire a team to do the same, we want to hear from you!
We're looking for people who want to grow with atis and take on real responsibility. We offer an amazing work culture of kindness and support, with great benefits and perks!
What you'll be doing:
- Leading and motivating your team through high-volume service - staying calm, decisive and positive when it counts.
- Coaching team members in the moment; spotting gaps, giving feedback, and actively developing people's skills.
- Taking full accountability for the shift - standards, pace, guest experience, and operational performance.
- Handling customer feedback and on-shift challenges with composure and good judgement.
- Communicating clearly and confidently with both your team and with management.
- Ensuring food safety, hygiene and atis standards are upheld at all times.
- Being the go-to person your team can rely on - leading by example in everything you do.
- Supporting the management team with stock taking, stock control and the ordering of stock.
You'll thrive here if you have / are:
- Proven experience in a supervisory or leadership role in a fast-paced, high-volume hospitality environment.
- Someone who leads by example - rolling up their sleeves while keeping an eye on the bigger picture.
- A genuine enjoyment for interacting with people; colleagues and customers.
- Exceptional customer service skills.
- Positive energy that lifts the room, inspires your team and makes both guests and colleagues feel welcome.
- Accountability and a commitment to high standards.
- A natural coach who derives satisfaction from seeing others improve and succeed.
- Composure under pressure and the ability to make quick, confident decisions.
- A passion for good, healthy food.
- Food safety knowledge and best practices.
What do we offer you?
- Generous bonus scheme - up to 1.25 per hour, with additional opportunities at management level.
- Free atis meal daily - healthy, filling and delicious.
- 50% personal dining discount when you eat at any of our stores, outside of work hours.
- 30% friends & family discount at atis.
- Pension scheme.
- Enhanced parental leave policy.
- Gym discounts.
- Cycle to Work scheme.
- atis football league - all levels welcome!
Culture & Belonging
- Your birthday off - paid!
- Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.
- Industry leading internal progression rates with clear development plans - we want you to grow into management.
- Paid charity days.
- Regular staff parties & events.
atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.
Front of House Supervisor - London employer: atis
At atis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises kindness and support. As a Front of House Supervisor in London, you'll enjoy competitive pay, generous bonuses, and numerous opportunities for personal and professional growth within a rapidly expanding company. With benefits like free meals, discounts, and a commitment to employee well-being, atis is the perfect place for those passionate about delivering outstanding guest experiences while developing their leadership skills.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like atis. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to atis
Don't be shy about reaching out to atis directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about atis and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at atis
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
