atis in London is seeking a proactive Customer Experience Specialist to own the voice of the brand across Zendesk, app, email and social channels.
You’ll run daily customer service, drive ratings, and translate feedback into tangible menu and experience improvements in collaboration with Operations, Product and Marketing.
With 2–4 years in hospitality or consumer brands, you’ll craft clear responses, analyse data, and help shape a customer-centric culture across our growing estate.
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Customer Experience Lead - Food Service & AI Support employer: ATIS
At atis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises kindness and employee development. As the Head of Site in our busy London stores, you will not only lead a dynamic team but also benefit from competitive compensation, including a substantial annual bonus and a balanced work schedule that promotes work-life harmony. Join us to be part of a meaningful food concept where your leadership can truly make a difference.
