Front of House Supervisor
Pay Rate: £14.50 per hour + bonus up to £1.25 per hour. Salary Equivalent: £33,930 p/a + bonus (45‑hour week). Job Type: Permanent (full‑time).
We are looking for an experienced and driven Front of House Supervisor to join atis – someone who doesn’t just keep things running, but raises the standard for everyone around them. This is a role for people who take real ownership of their shift, their team and the guest experience.
What you’ll be doing
- Leading and motivating your team through high‑volume service.
- Coaching team members in the moment; spotting gaps, giving feedback and actively developing people’s skills.
- Taking full accountability for the shift – standards, pace, guest experience and operational performance.
- Handling customer feedback and on‑shift challenges with composure and good judgement.
- Communicating clearly and confidently with both your team and management.
- Ensuring food safety, hygiene and atis standards are upheld at all times.
- Being the go‑to person your team can rely on – leading by example in everything you do.
- Supporting the management team with stock taking, stock control and ordering of stock.
You’ll thrive here if you have / are
- Proof of experience in a supervisory or leadership role in a fast‑paced, high‑volume hospitality environment.
- A leader who rolls up their sleeves while keeping an eye on the bigger picture.
- A genuine enjoyment for interacting with people – colleagues and customers; exceptional customer service.
- Positive energy that lifts the room, inspires your team and makes guests and colleagues feel welcome.
- Commitment to show up – for your team and guests, leading from the front and going beyond the job description when it matters.
- Obsessiveness over quality – in guest experience, team output and small details others might miss.
- Drive and excitement for a fast pace and constant movement; spotting what needs doing and ensuring it gets done.
- Clear, open and kind communication; taking accountability and holding team to high standards.
- Natural coaching skills – satisfaction from seeing others improve and succeed.
- Composure under pressure and the ability to make quick, confident decisions.
- Passion for good, healthy food.
- Food safety knowledge and best practices.
What do we offer you?
Financial
- Generous bonus scheme – up to £1.25 per hour with additional opportunities at management level.
- Free atis meal daily – healthy, filling and delicious.
- 50% personal dining discount when you eat at any of our stores outside of work hours.
- 30% friends & family discount at atis.
- Pension scheme.
- Enhanced parental leave policy.
Physical
- Gym discounts.
- Cycle to Work scheme.
- Atis football league – all levels welcome.
Culture & Belonging
- Your birthday off – paid.
- Employee Assistance Programme: 24/7 mental health support and access to free counselling sessions.
- Industry‑leading internal progression rates with clear development plans – grow into management.
- Paid charity days.
- Regular staff parties & events.
atis is an equal opportunities employer. We welcome applications from all backgrounds, experiences and communities.
