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For Companies At a Glance
- Tasks: Build strong relationships with customers and drive their success using our innovative SaaS products.
- Company: Join Athos Commerce, a leader in ecommerce solutions backed by PSG Equity.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and advocating for their needs.
- Qualifications: Experience in Customer Success and a passion for problem-solving and relationship building.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A/B Testing and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint.
Who You Are
- You’re a natural relationship builder who loves turning customers into long‑term champions.
- You get energy from solving problems and helping people succeed.
- You can explain complex ideas in a simple, clear, and engaging way.
- You care about outcomes - using data and insights to drive real impact.
- You’re adaptable, resilient, and motivated by the fast pace of growth.
What You’ll Do
As a highly motivated Customer Success Manager, you will be responsible for delivering a best‑in‑class customer experience for our search, merchandising, and personalisation solutions. This role includes responsibilities for all Customer Success activities (e.g. onboarding, adoption, advocacy, retention, etc.) and outcomes (e.g. renewals, upsell, etc.).
How You Will Succeed
- Manage key relationships with current Athos customers to drive product adoption, optimisation, and uncover opportunities for an improved user experience.
- Drive retention and growth with current Athos customers by understanding their business needs and helping them succeed.
- Identify opportunities for customers to act as Athos advocates (testimonials, case studies, G2 crowd reviews).
- Manage customer onboarding of new customers, training of end‑users, and post‑live support to ensure they are using Athos to the fullest extent.
- Collaborate with the technical support and implementations team to configure our implementation per customers' requirements and troubleshoot issues raised by customers.
- Represent the voice of the customer to provide input for product enhancements, marketing, and sales process.
- Be proactive, use initiative, and act quickly to mitigate client churn.
Responsibilities
- Build strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Regularly conduct business reviews to align on customer goals, communicate value realisation, assess customer sentiment and identify opportunities for expansion. Demonstrate initiative when it comes to managing your customer base.
- Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them.
- Collaborate with internal teams: Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products.
- Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross‑sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders.
- Competitors: Be a subject matter expert on the Athos platform and be able to explain the benefits of the Athos solution in comparison to competitors.
What We’re Looking For? Proven experience in a Customer Success or related role.
Customer Success Manager APAC in London employer: Athos Commerce
Contact Detail:
Athos Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager APAC in London
✨Tip Number 1
Get to know the company inside out! Research Athos Commerce and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success. Think about how you can demonstrate your problem-solving skills and adaptability, as these are key traits for the role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager APAC in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping customers achieve their goals and how you can bring that energy to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to build relationships and drive customer success, just like we do at StudySmarter!
Keep It Clear and Engaging: We love clear communication, so make sure your application is easy to read and engaging. Avoid jargon and complex language; instead, focus on conveying your ideas simply and effectively, just as you would with a customer.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Athos Commerce
✨Know the Product Inside Out
Before your interview, make sure you understand Athos Commerce's tools and how they help customers. Familiarise yourself with AI-powered search, personalised recommendations, and other features. This will allow you to speak confidently about how you can drive product adoption and optimise user experiences.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in the past. Think about specific instances where you turned a challenging situation into a success story. This will demonstrate your ability to engage with clients and turn them into long-term champions.
✨Be Data-Driven
Since the role involves using data to drive customer success, come prepared with examples of how you've used metrics to improve customer satisfaction or retention. Discuss any tools or methods you've employed to analyse customer behaviour and how that led to actionable insights.
✨Emphasise Adaptability and Problem-Solving
Athos Commerce is looking for someone who thrives in a fast-paced environment. Share stories that highlight your adaptability and resilience. Talk about how you've tackled unexpected challenges and what strategies you used to ensure customer success despite obstacles.