Service Manager - Addictions in City of London

Job Description

Currently we have an excellent opportunity for an experienced Registered Manager to lead a new, luxury, therapy‑led residential recovery service in North London. This low‑acuity, non‑medical setting focuses on exceptional client experience and outcomes, offering economy, standard and premium packages. You\’ll shape day‑to‑day operations, quality and commercial performance while mentoring a Therapy Lead and growing a high‑performing team. With two additional sites planned within 12 months, this role offers clear progression to multi‑site operational leadership.

Salary: Circa £60,000 per annum

Position: Registered Manager

Hours: Full‑time, Monday‑Friday (initially on‑site; potential 1 day WFH once established)

Setting: Luxury, therapy‑led residential recovery service (non‑medical, low acuity)

Location: Mill Hill, London

Your key responsibilities will be

• Lead day‑to‑day operations in a luxury, therapy‑led residential service.
• Ensure CQC compliance, governance, safety and quality standards.
• Manage Therapy Lead and oversee therapists and support workers.
• Drive occupancy, budgets, and commercial performance across client packages.
• Build relationships with referrers; represent the service professionally.
• Recruit, develop, and hold staff accountable for performance.
• Coordinate light, telephone‑based on‑call as second tier.

For this role, we\’re looking for someone who has

• Proven Registered Manager or senior operational leadership experience.
• CQC registration or readiness to register promptly.
• NVQ Level 5 preferred; Level 3 with progression supported.
• Strong commercial acumen, performance management, and problem‑solving.
• Confident communicator; credible with referrers and senior stakeholders.

Benefits

• Clear progression to Operational Director within 12 months.
• One day WFH once established.
• NVQ Level 5 funded post‑probation.
• Site visit available pre‑interview.
• Supportive leadership and growth‑focused environment.
• Competitive salary for premium service.
• Luxury working environment in new flagship service.

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