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- Tasks: Schedule caregivers and support clients with compassionate care.
- Company: At Home Senior Care, a leading home care service provider.
- Benefits: Full-time hours, flexible schedule, and a supportive work environment.
- Why this job: Make a real difference in seniors' lives while building meaningful relationships.
- Qualifications: High school diploma and prior scheduling experience preferred.
- Other info: Join a team that values trust, respect, and compassion.
The predicted salary is between 30000 - 42000 £ per year.
At Home Senior Care, a premier, private duty home care service, is looking for a talented, compassionate hybrid Scheduling Support Specialist to work with our office team, clients, and caregivers. This position is responsible for scheduling our team of quality caregivers and related administrative duties. The specialist will work closely with our Client Service Managers to ensure the highest quality service is provided to our clients and caregivers.
Ideally, the candidate will have a passion for senior care and excellent customer service skills. The position is a full-time, benefited, hourly position with a weekly schedule of Monday, Wednesday, Thursday, and Friday (typically falling within the hours of 10-8) in addition to a Saturday rotation (8-4). Evening and hands-on coverage flexibility are a requirement for this four-day workweek role. Occasional overtime hours will be available on weekends providing client care when needed. We strive to offer an environment that fosters a work/life balance with flexibility and compassion. The ideal candidate will be available to train for the first month of employment in our Manchester, VT office. A suitable schedule will be created after training concludes in order to staff our Bennington and Manchester offices from week to week.
OBJECTIVE OF POSITION
The ideal candidate should have 1 year of home care scheduling experience and will focus on helping families create the best home care schedule for their loved ones and work with other team members to coordinate various aspects of a client’s care. The role requires a continuous ability to work a flexible schedule and strategically modify schedules to best support the ongoing needs of clients to enable them to live safely and independently at home. Secondarily, the specialist will be attentive to caregivers’ needs, working to retain top talent and maintaining employee satisfaction.
QUALIFICATIONS
- High School diploma or equivalent
- Prior home care scheduling experience, preferred
- Prior experience working in a fast-paced environment
- Exceptional customer service and communication skills
- Excellent relationship building and negotiation skills
- Must possess a valid driver's license and auto insurance
- Prior experience utilizing WellSky Personal Care, preferred
- Resides within daily driving distance to both our Manchester and Bennington locations
PRIMARY RESPONSIBILITIES
- Reflect the core values of At Home Senior Care: Trust, Respect & Compassion
- Answer incoming calls in a friendly, professional, and knowledgeable manner
- Create and maintain client and caregiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships
- Log, maintain, monitor, and mediate all client and caregiver activity utilizing WellSky Personal Care
- Provide hands-on client care during staffing shortages, new client onboarding, and transitionary windows
- Follow up with all client and caregiver issues to ensure their problems are resolved
- Increase client loyalty to At Home Senior Care by utilising thoughtful, curious inquiry to better meet our current client needs
- Follow up and communicate caregiver and client issues to ensure problems are resolved
- Recognise and capture opportunities to increase service hours to enhance and/or increase quality care
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation
- Demonstrate open and effective communication with colleagues, caregivers, clients, and family members
- Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team
Secondary Responsibilities
- Participate as needed in caregiver meetings
- Assist with interviewing and onboarding new caregivers joining the At Home Senior Care team
- Conduct Service Inquiries and Care Consultations following in a consultative, thoughtful manner
- Perform any and all other functions and responsibilities deemed necessary
- Maintain regular attendance at the office to execute job responsibilities
Knowledge, Skills and Abilities
- Must have an understanding of and uphold the policies and procedures established by At Home Senior Care
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work
- Must have the ability to establish good working relationships with the administration, office colleagues, clients and caregivers
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in GSuite; be willing to learn new software
- Must have the availability to work evenings and Saturdays as required
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry
This job description does not create an employment contract, nor imply it. Employment with At Home Senior Care remains at will. The job description does not necessarily cover every task; additional responsibilities may be assigned, as necessary. This position will be primarily based in our Manchester and Bennington locations with limited travel to our other offices in VT.
Scheduling Support Specialist in Manchester employer: Athomeseniors
Contact Detail:
Athomeseniors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the senior care industry and let them know you're on the hunt for a Scheduling Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research At Home Senior Care, understand their values of Trust, Respect & Compassion, and think about how your experience aligns with their mission. Practise answering common interview questions and be ready to showcase your customer service skills.
✨Tip Number 3
Show off your scheduling skills! If you get the chance, bring examples of how you've successfully managed schedules in the past. Highlight your ability to adapt and prioritise, especially in a fast-paced environment like home care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the At Home Senior Care team.
We think you need these skills to ace Scheduling Support Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for Senior Care: When writing your application, let us see your passion for senior care shine through! Share any relevant experiences or stories that highlight your commitment to helping others, especially seniors.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your scheduling experience and customer service skills, and explain how they align with our values of Trust, Respect, and Compassion.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and enthusiasm without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Scheduling Support Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at Athomeseniors
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of home care scheduling. Familiarise yourself with the specific responsibilities mentioned in the job description, like creating client and caregiver schedules. This will show that you're genuinely interested and prepared.
✨Show Your Compassion
Since this role is all about caring for seniors, be ready to share examples of how you've demonstrated compassion in previous roles. Whether it's through customer service or working with clients, highlight your ability to connect with people on a personal level.
✨Flexibility is Key
The job requires a flexible schedule, so be prepared to discuss your availability and willingness to adapt. Share any past experiences where you successfully managed changing schedules or unexpected challenges, as this will demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle caregiver-client relationships, or what success looks like in this role. This shows your interest and helps you gauge if the company is the right fit for you.
