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- Tasks: Lead the Sales Support team and ensure timely delivery of quotes and vehicle orders.
- Company: Join Athlon, a leader in modern mobility solutions and part of Mercedes-Benz.
- Benefits: Enjoy competitive salary, bonus potential, hybrid working, and generous leave options.
- Why this job: Make an impact in a dynamic environment while shaping sustainable mobility solutions.
- Qualifications: 5+ years in leasing industry with strong leadership and communication skills.
- Other info: Experience a modern workplace with great perks and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our Sales Support team, delivering the highest possible level of service to our customers through collaboration with senior internal stakeholders. This full-time job as Sales Support Manager in Milton Keynes involves leading the Sales Support team, accountable for the accurate and timely delivery of quotes and vehicle orders for existing customers; ensuring high-quality presentation of pricing, products, and services.
The role includes full line management responsibility, including recruitment, performance management, training, development, and regular one-to-ones. You will support activity by the Bid & Implementation (B&I) Lead, ensuring timely tender submissions across Corporate and Public Sector channels, including pricing, quotes, and rate books.
As the CRM subject matter expert, you will serve as the escalation point for system and process issues. You will deliver regular reporting to the Head of Sales Support & Marketing and the National Sales Manager and own the Public Sector commission reporting. Working closely with IT and Operational Excellence, you will drive continuous improvement and efficiencies.
You will oversee customer onboarding and CRM maintenance, ensuring the team are accurate in the setup of pricing, products, services, credit, and banking details in collaboration with Sales, Credit, and Finance teams.
Your focus as a Sales Support Manager will include:
- Sales Support team management: Managing workloads, targets, and outputs through 121s, appraisals, and training to meet tender and project and customer demand.
- Mentoring the team to maximise new business opportunities through dealer, customer, and prospect engagement.
- Ensuring full CRM compliance, data accuracy, and up-to-date customer records.
- Promoting best-practice sharing and recognising success across the Athlon UK Commercial team.
- Owning recruitment and selection of new team members as required.
Commercial support:
- Partnering with BDMs and the B&I Lead to ensure timely delivery of new business and tenders.
- Coordinating team capacity for pricing, rate books, and bid support.
- Attending prospect and customer meetings where commercial value can be added.
- Ensuring CRM setup enables accurate reporting and order processing.
Systems expertise and escalation:
- Acting as Miles (CRM) SME, leading new functionality onboarding and representing Sales Support requirements in projects and testing.
- Serving as escalation point for system issues impacting commercial and field activity.
- Maintaining lookup tables, quote templates, and Public Sector supplier APIs with IT, Pricing, and PS teams.
Sales Support reporting:
- Delivering daily, weekly, and monthly KPI reporting with commentary for CCO, Sales, and UK Board.
- Partnering with Finance and Purchasing teams to ensure accurate month-end reporting.
- Maintaining dashboards covering customers, contracts, quotes, orders, aged orders, and third-party conversions.
- Owning internal process maps and work instructions to ensure compliance, onboarding, and business continuity.
We are looking for someone who is passionate about joining our business and provides inspiration and encouragement towards the Athlon vision. In addition, you have:
- Strong relationship-building across leadership and operational levels, internally and externally, with proven influence.
- Advanced verbal and written communication, with strong negotiation skills.
- Passion for delivering service excellence.
- In-depth knowledge of products, services, pricing, and systems.
- Confident working independently and across divisional and cross-divisional teams.
- Excellent project and time management, able to manage multiple large initiatives to competing deadlines.
- Fleet experience, with a strong desire to develop further knowledge of the fleet and leasing industry locally and internationally.
- Willingness to challenge existing propositions, processes, and procedures to enhance customer experience.
- Graduate preferred, with a minimum of 5 years’ leasing industry experience in sales, account management, and/or project management, with a strong focus on execution quality.
- Proven leadership of both virtual and on-site teams.
- Bid and Implementation experience advantageous.
As a Sales Support Manager, based on 37.5 hours per week, you can count on:
- Competitive salary
- Potential bonus up to 10% of your annual salary
- Access to LPS and CCS car scheme
- Company Car Scheme (NELS) after successful probation period
- 8% Pension scheme (employee 4% + employer 4%)
- 25 days annual leave increasing with service
- Additional annual leave purchase (maximum 30 days total annual entitlement)
- Hybrid working policy
- ‘Bring in a Friend’ Referral Scheme worth £1k
- Reward & Recognition Awards
- Flexible ‘benefits bank’ allowance to spend on a range of benefits including gym membership, dental insurance, cycle to work and many more
- Private Medical Insurance and Virtual GP
- Eyecare vouchers
- Flu vaccinations
- Nudge – a free financial wellbeing platform
- Employee Assistance Program (EAP)
- OpenUP Wellbeing for Mental Health
- Length of Service Loyalty Awards
- A modern and relaxed working environment in a brand new furnished office that is fully adapted to hybrid working.
- Regular company events, often combined with a fun-filled activity
- Perks at Work (you can save a lot of money thanks to nice discounts on fashion, electronics, days out and more).
- Costco Membership paid for the first year.
- Social involvement is important to us, therefore, you can spend one day volunteering for a registered charity and receive up to £250 as part of our Matched Giving Scheme.
Sales Support and Implementation Manager in Milton Keynes employer: Athlon
Contact Detail:
Athlon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and Implementation Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Athlon and understand their values and services. Be ready to discuss how your experience aligns with their mission of delivering top-notch service and driving continuous improvement.
✨Tip Number 3
Showcase your CRM expertise! Since the role involves being a subject matter expert, be prepared to talk about your experience with CRM systems and how you've used them to enhance customer relationships and streamline processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Athlon team and contributing to their vision.
We think you need these skills to ace Sales Support and Implementation Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Manager role. Highlight your experience in sales, account management, and project management, focusing on how you've delivered service excellence in previous positions.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about joining Athlon and how you align with our vision. Use specific examples from your past experiences that demonstrate your relationship-building skills and leadership capabilities.
Showcase Your CRM Expertise: Since the role involves acting as a CRM subject matter expert, make sure to mention any relevant experience you have with CRM systems. Highlight how you've used these tools to improve processes or enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Athlon
✨Know Your Stuff
Make sure you have a solid understanding of the products, services, and pricing that Athlon offers. Brush up on your knowledge of the fleet and leasing industry, as well as any recent developments in the market. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of examples where you've successfully managed teams, mentored colleagues, or driven improvements. Highlight your ability to motivate and inspire others towards achieving common goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in sales support or project management, and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
Interviews are a two-way street, so don’t hesitate to ask insightful questions about the team dynamics, company culture, and future projects. This shows your genuine interest in the role and helps you determine if Athlon is the right fit for you. Plus, it gives you a chance to build rapport with your interviewers!
