At a Glance
- Tasks: Connect clients with experts and ensure exceptional client experiences.
- Company: Join Atheneum, a leading global insights platform with a diverse team.
- Benefits: Enjoy uncapped commission, health plans, and extra annual leave.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: Fluency in English and German or French; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading!
Who We Are
Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well-known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. Atheneum is a global team, with 500+ professionals in 10 offices across the US, South America, APAC and EMEA.
As an Associate, you will connect our clients with experts. Your responsibilities include:
- Understanding Client Need: Gain a deep understanding of our clients' requirements and identify relevant experts to meet those needs.
- Expert Sourcing and Onboarding: Source and onboard experts for specific projects, ensuring their engagement for future opportunities.
- Communication and Outreach Skills: Develop both internal and external communication and outreach skills, including cold calls, emails, and more.
- Adaptability: Adapt quickly to the fast-paced nature of our client-driven environment, where speed is a critical success factor.
- Client Excellence: Ensure an exceptional client experience by providing accurate expert recommendations and taking a proactive, solution-oriented approach.
- Process Expertise: Grasp Atheneum's core client delivery process and apply it effectively in your everyday work.
We welcome applications from individuals seeking a corporate career with rapid progression. We are in search of driven, collaborative, resilient, and curious individuals who excel in communication. Fluency in English, as well as in German or French is a must.
Requirements
- 0-3 years of relevant work experience; experience in sales, recruitment or other KPI driven roles is a plus
- General understanding of business concepts
- Result oriented, self-driven, and highly motivated to succeed & take on challenges
- Quick learner and critical thinker with key focus to add value to our client
- Strong communication skills: both written and on the phone
- Fluency in English, as well as in German or French is a must
What We Offer
- Uncapped commission
- ClassPass subsidized by Atheneum
- Health Shield Cash Plan
- AXA Health private medical insurance
- Additional annual leave allowances per year of tenure (up to 5 years)
- Regular team breakfasts, lunches and social events
Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.
Associate, Client Services (German or French Speaker) in London employer: Atheneum
Atheneum is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to thrive in a fast-paced environment. With opportunities for rapid career progression, competitive benefits such as uncapped commission and health insurance, and a commitment to diversity, Atheneum provides a rewarding experience for those looking to make a meaningful impact in the global insights industry.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Services (German or French Speaker) in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Atheneum value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Atheneum a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Atheneum!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Atheneum.
We think you need these skills to ace Associate, Client Services (German or French Speaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Atheneum!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Atheneum
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
